Ditching Sky

[ChesterRdBlue]

SKY need to do something pretty sharpish as the business model they have is not sustainable. They have rested on their laurels for far too long.

We did that and they knew full well we were doing it and said I don't blame you. Said they could only offer a deal on the broadband if we didn't have TV?!! So she cancelled that and got a deal to stay on. I got a voucher through money saving expert for 60% off TV and put that in my name as a new customer, well over 12 months anyway.

In the mean time the Mrs gets emails offering 40, 50 and finally 60% off TV, which is standard. I did the same for the in laws who were paying fortunes, told them I'd cancel it and then sit tight, they were worried about losing it, but after speaking on the phone and cancelling after their best offer was shit, a few days later the 50% off email arrives, they bit at that, I'd have waited, but they're still saving 50%.

Pisses me off that the people who are getting stung are probably the older ones that have been there for years and scared to cancel, why don't sky just offer the price they can afford to everyone and see how that goes, if I didn't have to keep pissing about every 12 months I wouldn't even look at alternatives.

I'm waiting to get hold of the zgemma type set ups and if that's any good, come renewal, sky can whistle.

 

[Centurions]

Well, after 3 phone calls I've bit the bullet and told them to cancel at the start of Feb when my contracts are up. It would have gone up to £60 and a few pennies for Boxsets (used for the HD only), unlimited broadband (copper pair) and phone line without any call allowance, way, way too much. Their best offer was £49.25 for 10 months and then full price for the last 2 so averages £51.07 per month, you'd have thought that after 10 years they'd want to retain me but apparently not. I tried to get them to upgrade the broadband at least but they then wanted £57.99 (presumably only for 10 months again, I never got beyond laughing at her).

I've also sent a very unhappy letter to:

Customer Complaints
Sky Subscriber Services Ltd
PO Box 43
Livingston
West Lothian
EH54 7DD

about a couple of things I wasn't chuffed with in the calls in the hope that it may wake someone up. On the 3rd call when I cancelled the phone/broadband she didn't even attempt to retain me so perhaps they just don't care? Even the new customer offers have disappeared from the website, is it some weird business plan that I'm too dumb to understand?

For myself I'd be happy with Freeview and a decent broadband but the wife will want Sky1, 2 & Living back no doubt so I'll look at Talktalk maybe at £36 and add the cheap sim for the mobile. I'll have to wait for the boxset of Game of Thrones to catch up unless Sky come back before it's cancelled down because once I'm gone I don't think I'll be back.

 

[the god Gerry Gow]

Well, after 3 phone calls I've bit the bullet and told them to cancel at the start of Feb when my contracts are up. It would have gone up to £60 and a few pennies for Boxsets (used for the HD only), unlimited broadband (copper pair) and phone line without any call allowance, way, way too much. Their best offer was £49.25 for 10 months and then full price for the last 2 so averages £51.07 per month, you'd have thought that after 10 years they'd want to retain me but apparently not. I tried to get them to upgrade the broadband at least but they then wanted £57.99 (presumably only for 10 months again, I never got beyond laughing at her).

I've also sent a very unhappy letter to:

Customer Complaints
Sky Subscriber Services Ltd
PO Box 43
Livingston
West Lothian
EH54 7DD

about a couple of things I wasn't chuffed with in the calls in the hope that it may wake someone up. On the 3rd call when I cancelled the phone/broadband she didn't even attempt to retain me so perhaps they just don't care? Even the new customer offers have disappeared from the website, is it some weird business plan that I'm too dumb to understand?

For myself I'd be happy with Freeview and a decent broadband but the wife will want Sky1, 2 & Living back no doubt so I'll look at Talktalk maybe at £36 and add the cheap sim for the mobile. I'll have to wait for the boxset of Game of Thrones to catch up unless Sky come back before it's cancelled down because once I'm gone I don't think I'll be back.

I'd been with them 11 years.

She thanked me for my loyalty and that was pretty much that. No attempt in the slightest to get me to stay.

I think they are seeing a growing trend of people cancelling and maybe realise the game is up

 

[stonerblue]

We did that and they knew full well we were doing it and said I don't blame you. Said they could only offer a deal on the broadband if we didn't have TV?!! So she cancelled that and got a deal to stay on. I got a voucher through money saving expert for 60% off TV and put that in my name as a new customer, well over 12 months anyway.

In the mean time the Mrs gets emails offering 40, 50 and finally 60% off TV, which is standard. I did the same for the in laws who were paying fortunes, told them I'd cancel it and then sit tight, they were worried about losing it, but after speaking on the phone and cancelling after their best offer was shit, a few days later the 50% off email arrives, they bit at that, I'd have waited, but they're still saving 50%.

Pisses me off that the people who are getting stung are probably the older ones that have been there for years and scared to cancel, why don't sky just offer the price they can afford to everyone and see how that goes, if I didn't have to keep pissing about every 12 months I wouldn't even look at alternatives.

I'm waiting to get hold of the zgemma type set ups and if that's any good, come renewal, sky can whistle.

I've sorted out a lot of pensioners over this year and most of them save at least £40 a month. They (the coffin dodgers) only contact sky over the phone and by the time the operator has finished confusing them they're either paying more or signed up for summat they don't want/need.

 

[Centurions]

We did that and they knew full well we were doing it and said I don't blame you. Said they could only offer a deal on the broadband if we didn't have TV?!! So she cancelled that and got a deal to stay on. I got a voucher through money saving expert for 60% off TV and put that in my name as a new customer, well over 12 months anyway.

In the mean time the Mrs gets emails offering 40, 50 and finally 60% off TV, which is standard. I did the same for the in laws who were paying fortunes, told them I'd cancel it and then sit tight, they were worried about losing it, but after speaking on the phone and cancelling after their best offer was shit, a few days later the 50% off email arrives, they bit at that, I'd have waited, but they're still saving 50%.

Pisses me off that the people who are getting stung are probably the older ones that have been there for years and scared to cancel, why don't sky just offer the price they can afford to everyone and see how that goes, if I didn't have to keep pissing about every 12 months I wouldn't even look at alternatives.

I'm waiting to get hold of the zgemma type set ups and if that's any good, come renewal, sky can whistle.

I've just installed the Sky Service app for the first time and have an immediate '50% off your TV' offer (I only cancelled the full package yesterday), is this 50% off the whole package (just over £60 full price for TV/phone/broadband) or just off the TV part which only adds up to just over £17 off?

Edit: just noticed the T&C's at the bottom of the offer which seems to indicate it's TV bundle only although it also says the offer ends 29/09/16 (doh) so who knows. I'm trying to get through to live chat but it never seems possible.

 

[Centurions]

I have an offer of £30 for the year for everything incuring an additional £12 for the wireless multi room.
Also £25 for broadband fibre unlimited making it £67 and thank you for the info off here.

I have a plan that I shall utilise the services of sky for a year and then switch to BT on an offer for a year.
Alternate the two of them like a tennis ball.
Seems plausable as they both appear to value new custom more than loyal custom like what Mr Lee has experianced above ?

As it happens I've just finished with them on live chat and signed back up.

£31.50 pcm for boxsets, phone line & unlimited broadband (we get 18Mbps regardless and have since 2013, thanks speedtest.net :) ) plus £50 credit on the account. Considering that the wife would have given me serious grief if we'd actually turned off I'm happy enough with that (especially as she's actually paying for it). Unlimited fibre would have added another £14 (or so) but the current setup will do us. The TV is on a rolling monthly contract and all offers are for 12 months, none of that 10 month and pay full whack for 2 crapola. The full price is just over £60 pcm.

Still annoyed that I had to make 3 phone calls before finally getting through on live chat, the phone offers were risible. (15% against 55%)

Edit: with the £50 credit that works out at £27.33 pcm for 12 months (55% discount on the full price).

 

[bluegirl74]

I'll be another one leaving soon. Noticed this week that the bill had crept North of £100 pcm for TV (exc movies, inc sports), broadband, multiroom and phoneline.
Just need to sort out an alternative first... Firestick seems the obvious choice.

 

[Centurions]

I'll be another one leaving soon. Noticed this week that the bill had crept North of £100 pcm for TV (exc movies, inc sports), broadband, multiroom and phoneline.
Just need to sort out an alternative first... Firestick seems the obvious choice.

If you're out of contract soon (or already are) try the live chat, it can be a pain getting through but the phone line agents just don't have the offers that the online ones do. Makes no sense whatsoever but try it anyway as it wont cost anything. Just turn down at least the first 4 offers.

 

[Magicpole]

So I made the call to SKY yesterday to cancel my contract, I have been on the full TV package and my ‘introductory’ offer rate has just expired. They wanted to charge me £85 a month!!!! On the call they were willing to offer my £55! I do like the SKY+ set up and the technology works very well but no way am I paying that much!

So what are you paying?

And before anyone says Kodi, I have recently got Kodi and that is why I am happy to screw SKY into the floor (although I will miss the easy to use set up and pausing the live tv).

Do you have a number for them that's free to call? Even when you want to talk to these bastards they still charge you a ridiculous amount per minute.

 

[Centurions]

Do you have a number for them that's free to call? Even when you want to talk to these bastards they still charge you a ridiculous amount per minute.

Pretty sure if you still subscribe to their phone plan you don't get charged.

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