FA Cup Final | Ticket Criteria

I just realised I have been sent no ticket for the coach I booked. I've gone back and checked my emails and it said it will be sent by sportsworld. Has anybody received theirs yet?
I’ve not had anything yet for the coach either.
 
310 £115/£145 tickets.
120 £225/£250 tickets.
So 430 in total.
We are cityzen matchday members so hoping they may drop to those with decent history for this season as desperately trying to get 2 for me and my son, but don't know any season ticket holders who aren't using theirs. Would be much appreciated if anyone could assist me.
 
Has anyone managed to download their coach ticket to their Apple Wallet? Mine is still showing as greyed out in my Ticket Account.
 

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