FA Cup Final | Ticket Criteria

My Mum bought from the additional allocation, and received email confirmation that the purchase had gone through. She's not even received an email with a link to download the ticket yet though, has anyone else experienced the same thing?

I'm currently trying to get through to Supporter Services, but have been on hold for over an hour and still nowhere near the front of the queue. Slowly losing the will to live here.
Save yourself the hassle and the stress by simply reading a few lines of clear instruction that said they will be sent out no later than 5 days before!
 
Save yourself the hassle and the stress by simply reading a few lines of clear instruction that said they will be sent out no later than 5 days before!
Ha, fair point. Just seemed strange as I got the email immediately when I bought my ticket so assumed it would be the same.
 

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