Had to bale from Agile owing to difficulty acquiring half hourly data. As of today we're on 12m fixed, no exit fees.
They said they have placed us on a waiting list for one of their meter signal boosters so we shall see.
Probably go back to Agile in March.
Octopus 12M Fixed. Electricity
Octopus 12M Fixed October 2024 v2
Ending 18/11/2025
24.62p/kWh49.98p/day
(All rates inc. VAT)
Octopus 12M Fixed. Gas
Octopus 12M Fixed October 2024 v2
Ending 18/11/2025
5.75p/kWh29.71p/day
(All rates inc. VAT)
Octopus Energy
octopus.energy
From:
hello@octopus.energy
To:
Gunny@aol.co.uk, Mon, Nov 18
Hi Gunny,
Following our call today, a complaint has been opened regarding the issues you are facing with the smart meter connectivity and how this is affecting your billing. Your complaint reference is 1*****9.
From today, both gas and electricity have been moved to our 12M Fixed rate tariff.
I am now requesting the missing electricity data in an attempt to bill as much of this as I can on the Agile tariff.
For the days we cannot receive, this will be billed on Flexible Octopus however, I am happy to discuss a cost difference once we have managed to complete the billing.
The readings should be with me in the 24 hours however, I will make a few attempts over the next couple of days to gather as much as possible from the meter. Please let me know if you have any questions.
Kind Regards. Customer Happiness and Smart Metering Specialist
On Thu, 14 Nov 2024 at 18:00,
Gunny@aol.com wrote:
Thanks for your reply Chris, we do understand the mechanics of Agile when a connection to meter is made.
However on the basis you cannot acheive half hour readings, it would be best if we revert back to your fixed tarrif.
The only point of interest is our billing from October to now? What would you propose if you cannot gain access to our half hour readings. The effort we have made to ensure we accessed plunge pricing and low tarrifs and avoided the peaks of 1600-19-00 has been monumental. Would you be averaging out a sensible kwh price to reflect this lost data?
Thanks: Gunny: