They would appear to be doing a poor job of conning people when it clearly states in the announcement that if you have asked for a cash refund they are processing them.That still doesn’t mean you can’t have a refund if requested, they are trying to con people into thinking you can’t have one, when you clearly can. If they go under that credit means nothing. I’ll be asking for a full refund.
Processing those before 15 May, for those after you have to get a credit, then in the small print you can claim a full refund. So basically they are trying to con people into getting credit in thinking you’ll rebook and can’t get a refund, devil in the detail, why it say you can have a refund OR credit, why should you have to go through two processes to get you money, fucking con artists.They would appear to be doing a poor job of conning people when it clearly states in the announcement that if you have asked for a cash refund they are processing them.
It is illegal.That’s illegal, if your holiday is cancelled it’s a full refund, we where going in June I expect £2300 back, obviously don’t know when but I want the cash.
https://www.which.co.uk/consumer-rights/advice/my-package-holiday-has-been-changed-or-cancelled
I think they will be brought to task as it hits the papers, theres not much else to write about at the moment.It is illegal.
Trouble is enforcing your right to a refund.
As I haven't got any holidays booked I haven't gone through the process so I am not in the same situation as yourself. I just read the announcement that was in the post you quoted. You said that you were going to ask for a refund so I hope you get your money back with as little hassle as poss. Not trying to be clever.Processing those before 15 May, for those after you have to get a credit, then in the small print you can claim a full refund. So basically they are trying to con people into getting credit in thinking you’ll rebook and can’t get a refund, devil in the detail, why it say you can have a refund OR credit, why should you have to go through two processes to get you money, fucking con artists.
Turns out that being a boring bastard like me who doesn't go abroad has its advantages.It’s been in the news, several times.
The line being pushed is that it’s keeping the industry alive and reforming refund rights could send companies to the wall.
No one has seriously challenged them over it.
Ye booked on credit card and have travel insurance mate so I’ll get it back just a question of when.As I haven't got any holidays booked I haven't gone through the process so I am not in the same situation as yourself. I just read the announcement that was in the post you quoted. You said that you were going to ask for a refund so I hope you get your money back with as little hassle as poss. Not trying to be clever.
Are you covered in the event of the holiday co going bust. Insurance or travel association?
Good to hear.Ye booked on credit card and have travel insurance mate so I’ll get it back just a question of when.