Every part of my trip that relied on uefa organisation was a Complete and utter disgrace.
Firstly the shuttle buses to and from the Airport. We had been bumped up to an earlier flight to istanbul from antalya on the Saturday morning, meaning we got into istanbul airport around 5am, made our way to the shuttle buses pickup for the first one at 6am, there's a healthy queue by the time it reaches 6am. No bus, geto to 6.15am by this point the second bus should be here, still no bus. by 7am 4 buses haven't shown, there's no official anywhere to give updates so we're all clueless. A few start to make their own way instead via taxi's which causes an exodus, I'd say 80-90% of the now hefty queue do the same. It had gone 7.30am before any bus turned up when 2 turned up together.
That's not the end of it though, the drivers then get off, close the bus and move away. People question them but they've limited English and claim to be awaiting instructions, we are then told the buses won't leave or even start to fill up until there's enough people to fill both buses. There was easily enough people to fill 1 bus at this point and only reason there wasn't a plenty more was because they had given up waiting. Eventually we get going, lose a couple of hours waiting for the bus but it was time we had made up with an unexpected earlier flight anyway so no real loss for us and I think to myself at least that shitshow is done with now.
Fast forward to the shuttle bus to the ground. We deliberately avoided the fan hub area all day as it looked dreadful but hastily made our way back there aboit 5pm after hearing reports of several hour queues for the buses and taxis charging £100+ jumped on a bus that was completely rammed, was stood up but worse than that I had nothing to hold on to for balance. Managed to wriggle my arm through a gap to grip a pole at a very awkward angle and had to tense and brace myself to stop myself from.being thrown across the bus with every jerk forward the bus made. Was stuck in this painful position completely unable to move for 2 and a half hours.
Hand had seized up completely, leg the same, wasn't allowed water on board when I'm fairly sure I already had heatstroke from the day before and desperately needed it. I'm a reasonably fit and young-ish man, I'm used to walking for miles daily but by the time I got off that horrific bus journey I thought I could be done in so I dread to think what people in poorer health than me were like, I'm honestly shocked I didn't see a crowd of people requiring medical attention after getting off those buses.
After the match, we stayed in the ground longer than 95% of the people, made our way back to the pitch black car parks where there was one small sign and a "queue" that seemed to be inching forward but didn't seem to be actually cutting down, we couldn't see the end point of the queue and came to the conclusion the queue was just moving forward rather than loading people onto buses. Then out of nowhere everybody behind just split and started legging it through the blocked traffic in search of a available bus and it became a total free for all. Somebody claimed one of the officials just gave up trying to maintain a queue and said just do what you want which caused it, how true that is I've no idea but doesn't sound off.
We ran around with the crowd for a good 10 minutes, every bus we saw filled to the brim then we stumbled upon a corner of empty buses all with their lights off and parked up, some were empty, but many had drivers in them hiding away, asking them why they werent in operation they suggested they didn't know and didn't know their destination either but they conveniently knew which destination they wasn't going to when I asked. We had to pick an empty bus and just wait and hope when it opened the doors it would be going to where we wanted and not the 3 other destinations we didn't want as by this point everybody still without a bus was looking to go to the same place.
Eventually we got on a bus and then proceeded to take 2-3 hours (and that's genuinely no exaggeration) to get out of the stadium car park and moving.
Every aspect of the shuttle buses were a disgrace and a real danger to the fans. If we were dippers, there would have been fatalities, im certain of that, it was complete carnage. I've never seen something so poorly organised.