Limited edition shirt *REFUND*

[Gray]

I certainly have, no sign of the promised voucher though yet.

 

[mrtwiceaseason]

Just maybe if they had acted in a professional manner and not rubbed people's noses in it asking them to spend £32.50 instead of offering compensation. They wouldn't be looking at paying out £9800 plus what every the osc fine them

 

[Gray]

Just maybe if they had acted in a professional manner and not rubbed people's noses in it asking them to spend £32.50 instead of offering compensation. They wouldn't be looking at paying out £9800 plus what every the osc fine them

I personally hope they get a huge fine, petty I know but well pissed off with the whole episode.

 

[Gray]

My voucher code email arrived today at 15:03, they have given us to the end of the year to use it - how very kind of them.

 

[mrtwiceaseason]

What does the voice of bluemoon think we have been messed around now for months had our money withheld, not got what we paid for been lied too. Had our email address shared with 97 others.
For all this they offer a £100 voucher to be spent on City merch mid season in one transaction only. So it's probably cost them £30 cost of goods.
Should this be the end or is it a fair offer???

 

[squirtyflower]

What does the voice of bluemoon think we have been messed around now for months had our money withheld, not got what we paid for been lied too. Had our email address shared with 97 others.
For all this they offer a £100 voucher to be spent on City merch mid season in one transaction only. So it's probably cost them £30 cost of goods.
Should this be the end or is it a fair offer???

Personally I think you should be getting the shirt you bought

 

[dannyboy29]

So, have we all received this email from Fanatics?



I am contacting you on behalf of Fanatics, the operator of the Manchester City Store.

As you may be aware, on the 03/10/2019 we attempted to communicate with you by email, following your recent attempted purchase of the 125 shirt.

As part of that email correspondence, we mistakenly included the email addresses of a number of other customers. This was an error on our part and we appreciate and understand any inconvenience or concern this may have caused (in addition to the frustration you will have already felt when trying to make your original purchase). The person at Fanatics who is responsible for the error is very sorry and feels mortified by what has happened.

By way of apology, we would like to send you a voucher for £100. The voucher will be redeemable online or at the Stadium store. We will be in contact with you in the coming days to confirm your unique voucher code.

We love to see City fans celebrate their passion for the Club through their club colours and we are genuinely disappointed when we cannot enable them to do so. We therefore hope that this can go some way to make up for your recent experience.

Please once again accept our sincere apologies.

With kind regards

Jack Grimoldby, Head of Football, Fanatics.

Fair play to the club, £100 is decent compo

 

[Gray]

I was prepared to spend £125.00 to obtain the limited edition shirt, but was badly let down by the club shop.

They offered me a 50% discount to placate me which would have meant me spending my own money for something I didn’t really want.

They then dropped an almighty cock-up disclosing a large number of fans emails to myself and everybody else they had let down.

Now they have given me £100.00 to spend at the shop, I call that a success.

Two fingers to all those responsible for this utter fiasco.

 

[fathellensbellend]

I am currently in dialect with Puma over the quality of their replica 125 years shirt, literally falling apart after one wear, they have escalated it to their head office in the U.K, I urge anyone else with quality issues to contact them, literally the worst shirt I have ever purchased.

 

[SWP's back]

Anyone wanting a ‘still in it’s plastic wrapping’ ladies 125th anniversary shirt in small? I ordered two by mistake.