A fair analysis, Tom. I am nostalgic for the days on the old Kippax and City could preserve that spirit and that identity if they made a serious effort to cherish the legacy fans. Sadly, the club is not really interested in doing that. Lots of fine words, but precious little action. Instead, give advertising preference by removing seats, expect fans to wait in massive phone queues, run a dysfunctional ticket office, poor bar service, crap beer, little fan communication, rubbish official website etc etc.
Tbf, it’s not all bad and the club does make an effort when a fan needs a leg up.
The feeling is of a business which is very successful, but a business it is, less a club.
Am I being too harsh?