Progress apparently.
I mean, I've attended 73 of our last 76 European games, but I get so much value for my £87, when I'm constantly checking my emails every ten minutes or wondering if my confirmation will come in the post.
No problem whatsoever if I haven't got access to a printer. I always thought the point of emails was to save paper, but now I feel enlightened.
I'm just praying that I arrive at the collection point, just two minutes after Spike's day trip, and have to wait for more than an hour.