Enjoyed the game and got two half priced Amstells. So that was good. But..the slowness of the operation, the lack of organisation. SS level 2. You order the beer, she stands there, shouts for someone to get it and waits until it's handed to her and then takes the payment. Looked like only a couple of pumps working. Why not have beers being constantly poured and stacked ready to go. Beer A or fruit thing B. Why not have quick pour machines. They make a big thing about extra choices of beer and food and actually reduce it for the regular fans. Amstel or that fruit stuff only. You couldn't get food and alcohol at the same place. The food places had people standing around doing nothing while there was huge queues at the beer selling bars. It's not only poor service amounting to contempt for the regular fans but a loss of revenue. It's been poor for a while, do they not have surveys, managers checking up,, mystery shoppers, or just listen to what their staff must tell them. Can they just anticipate demand and work out how to supply the service expected.
