They’re certainly doing their best to play catchup now.
Backstage and hospitality facilities at the MEN / AO arena have seen a refurb recently and they are improving front of house and box office facilities very soon. They’ve also recently been on a hiring spree for marketing and venue management staff.
Whether it’s too little too late, or whether the market in Manchester can sustain two arenas remains to be seen.
Co-Op Live has a bigger capacity though and that is going to be their main advantage for clients like Live Nation and SJM. For promoters and big artists, that additional headroom is where all the profit is.