Here is an email i sent this morning
No reply yet,but what a joke this has become
To:
supporterservices@mcfc.co.ukCc: "MCFC Box Office" <Tickets@mcfc.co.uk>
Good morning
Customer number XXXXXX
Well its not a good morning to be a season ticket holder in level 3 of the East stand!
I have held my season ticket for over 30 years and have never felt this strongly about an issue
I bought my ticket for the Reading cup game,online,for £15 in level 3,as you sent me a text to do so
I then get another text and email explaining I had to relocate as the 3rd tier was closed,and i would have to pay an extra £2.50 for the pleasure of sitting in a cheaper seat!
I was told if i did not relocate by Monday I would be automatically put in the North stand!
I spent 30 mins on the phone
I emailed the club(see below) stating my concerns
I agreed I would move to level 1 east stand
I emailed the club stating if the 3rd tier opened I wanted first choice of my seat
I then go online and find level 3 is open!!!!!
I phoned up to claim my OWN seat,to be told its been sold!
It beggers belief,that the loyal,supporters like myself(i bought my 2 friends there tickets also,cust numbers xxxxxx + xxxxxx) are treated this way
You sell the cheaper tickets to your most loyal supporters,then sell OUR seats to any joe bloggs who decide that they want to come now its "near the final"
It should be us season ticket holders who get the best seats not the other way round
What benifits do you get purchasing early?
You are treating us like mugs,"oh they will sit anywhere"
Oh i forgot to tell you,look at your records,i have attended all cup games at home,and get treated like this?
Then guess what you email me a survey this morning, THE CHEEK OF IT
Well its about time you listened,as if this continues,you will only be left with "Joe bloggs" as the loyal fans who you mess about will be long gone
You should say the 3rd tier is closed,but if supply out strips demand, ie all tickets are sold in the lower tiers,season tickets from level 3 will get there own seat back ,then offer the seats vacated by level 3 season tickets holders(who will move from the lower levels) to go back on general sale
Its not hard to work out is it?
The Lady on the ticket office phone was very polite and understood my issue,and dealt with it as best she could
She was only doing her job,so i know her hands were tied
I am now in the 3rd tier but not MY seat
You need to sort this out ASAP
I hope the same does not happen for the Euro game,or if we get through,the next round of the europe?
Please reply to all the points raised,as previous emails(below) have been ignored
Very Annoyed
From: xxxxxxx
Subject: Reading
To:
Tickets@mcfc.co.uk
Date: Friday, 4 March, 2011, 12:27
Hello
I have bought my ticket for level 3 in the east stand £15
My customer number is XXXXXX
I also bought my friends tickets XXXXXX+ XXXXXX £15 each
I have since recieved an email and text saying i need to relocate?
I phoned up to be told phone back on Saturday?
If you decide to open the 3rd tier,do i get the choice to relocate back to my season ticket seat,as i have bought my ticket for £15 for MY seat,not anywhere else