Relocating

Back down to level 2 south stand. Girl on the phone was a great in fairness to her. Reason for doing the relocates in one day is due to selling concert tickets which start later in the week. Oh and just over 5 hours to get from position 195. Feel for the people on the phone but somebody needs stringing up for this CTWD
 
Quick question for a mate.

He bought a season ticket last year in his name but cause of work commintment he didn't really go and gave it to his Dad who is over 65. For this season he wants to change the ticket ovner over to his Dad so he will get cheaper rate. Does anyone know if this is possilbe? or will he have to canx and get his Dad a completely new ST?

Thanks in advance.
You can always ask, but likely they'll insist on his dad getting his own. If not, is it possible to sell the ticket for each game via ticket exchange (if it's still there next year) and buy back at the lower rate (not sure if this can actually be done, though, I've never tried).
 
You can always ask, but likely they'll insist on his dad getting his own. If not, is it possible to sell the ticket for each game via ticket exchange (if it's still there next year) and buy back at the lower rate (not sure if this can actually be done, though, I've never tried).

If you put it on ticket exchange you only get 1/19th of your card. To repurchase you have to pay oap full wack usually a lot more.
 
No chance, phone queue going down at less than one a minute, website is total shit, managed to get a seat in the basket but I have to do 4 which is impossible in 10 minutes. Surely they have to extend the deadline, nobody can get through. Fucking dreadful.
 
Quick question for a mate.

He bought a season ticket last year in his name but cause of work commintment he didn't really go and gave it to his Dad who is over 65. For this season he wants to change the ticket ovner over to his Dad so he will get cheaper rate. Does anyone know if this is possilbe? or will he have to canx and get his Dad a completely new ST?

Thanks in advance.

Effectively his Dad is jumping the waiting list queue (if there is still one?)

I had a similar situation for an over 18 who no longer wanted a ticket but I used it to get one for an under 18. But managed to get round it.

Firstly I said that the name was wrong on the card - I managed to get that changed at the office. (You might need to catch the right person serving you to be able to do this.)

Then a few months later I went back to the ticket office with birth certificate and said that the ticket was being charged at the wrong rate.

I was surprised but they let me change it.
 
I renewed on direct debit but had to relocate using my credit card as payment as the site wasn't letting me pick a preferred start date for the direct debit. If I call the club they'll shift us back to DD and refund my card won't they?

I had a similar issue, they ended up automatically refunding as they hadn't taken the ticket exchange value off and were more than happy to switch me onto a direct debit.
 
Tried to relocate all morning online...no chance as the site just too busy/won't download appropriate page/s. The site just wouldn't let me do it. Tried phoning at 11.45am, 286 in queue and house phone battery died after 2 hours. Tried again on fully charged mobile, 254 in queue, but lost reception after about 2 hours. Tried again on a friends house phone at 4.00pm, 186 in queue, now at 149 in queue, but guess the 5.00pm deadline will cut me off. That's 8 hours trying to relocate my seat but without success. So with just one day to relocate means I'll have to wait another year, plus 8 frustrated hours of my life wasted today. Why can't someone at City get this improved?!
 
Tried to relocate all morning online...no chance as the site just too busy/won't download appropriate page/s. The site just wouldn't let me do it. Tried phoning at 11.45am, 286 in queue and house phone battery died after 2 hours. Tried again on fully charged mobile, 254 in queue, but lost reception after about 2 hours. Tried again on a friends house phone at 4.00pm, 186 in queue, now at 149 in queue, but guess the 5.00pm deadline will cut me off. That's 8 hours trying to relocate my seat but without success. So with just one day to relocate means I'll have to wait another year, plus 8 frustrated hours of my life wasted today. Why can't someone at City get this improved?!

I've had a similar day. It happens every year too. This is the 3rd unsuccessful relocation window for me. I've gone from wanting to relocate to seriously considering cancelling my tickets. They literally do not give a shit about 'supporter services' once they have your cash for the year.
 
if you are a singer and want a good atmosphere at home games relocate to 114 /115 / 116 lower SS. Cant create noise standing around just saying its a crap atmosphere. There are seats available to re locate to in 115 / 116, but expect noise and banners.
 
Rang up at 8.59, I'm 104th in the queue, anybody had any luck?

My son telephoned me at 09.40am this morning , he said he had transferred our 2 @ tickets where we wanted to go .
Son says all was completed on the telephone in 30 minutes .
I can only speak as i fined .
 
I don't understand how your son did it in 30 minutes? Well done though. I've called twice and been 200+ each time and the number goes down by approximately one every minute. Hence 200+ is a minimum 3 hour wait, providing you don't get cut off, lose reception or your phone battery goes dead. I'm currently number 112 in the queue at 4.53pm, so no chance for me.....after trying all day!
 
Same as last year, pointless exercise even trying the website or phone unless you've got naff all else to do for 5 or 6 hours.
 
I don't understand how your son did it in 30 minutes? Well done though. I've called twice and been 200+ each time and the number goes down by approximately one every minute. Hence 200+ is a minimum 3 hour wait, providing you don't get cut off, lose reception or your phone battery goes dead. I'm currently number 112 in the queue at 4.53pm, so no chance for me.....after trying all day!

Understand what you wish i will go into more details as i receive them BUT at 09.40am this morning my son phoned me to say "all has been completed in 30 minutes " sorry but true , i cannot answer for others and i will not try .

PM me as you wish BUT never ever doubt me .

Also FYI i did not realize changes would could be made today .
 
Quite pathetic really. I tried for the majority (and I mean well over 7 hours online) and it was pointless. Just how can the basics like this be so difficult. Anyway, I have found that it is much easier to cancel a direct debit than it is to relocate and as I was certain this was probably going to be my last year if I could be bothered, and having been given a fine demonstration of 'don't give a fuck' by City, I have decided to bring that forward and call time. I can't imagine I will be the only one.
 
Its 5.09pm and I'm number 89 in the queue. Do I keep waiting till about 6.30pm, to probably be informed, sorry, the relocation window closed at 5.00pm?
 
Its 5.09pm and I'm number 89 in the queue. Do I keep waiting till about 6.30pm, to probably be informed, sorry, the relocation window closed at 5.00pm?

Are you still holding? I got a twitter message at 5 to say supporter services has closed?
 
Quite pathetic really. I tried for the majority (and I mean well over 7 hours online) and it was pointless. Just how can the basics like this be so difficult. Anyway, I have found that it is much easier to cancel a direct debit than it is to relocate and as I was certain this was probably going to be my last year if I could be bothered, and having been given a fine demonstration of 'don't give a fuck' by City, I have decided to bring that forward and call time. I can't imagine I will be the only one.

It is more than a bit frustrating that the club pushes everyone to do stuff online because they are expecting a lot of traffic, but to a website that seems to crash every time there is a lot of traffic.
 
Quite pathetic really. I tried for the majority (and I mean well over 7 hours online) and it was pointless. Just how can the basics like this be so difficult. Anyway, I have found that it is much easier to cancel a direct debit than it is to relocate and as I was certain this was probably going to be my last year if I could be bothered, and having been given a fine demonstration of 'don't give a fuck' by City, I have decided to bring that forward and call time. I can't imagine I will be the only one.

I've tried online all morning and on the phones all afternoon. It's 5.23pm and I'm number 75 in the queue. I've just given up after over 8 hours trying.
 
When I went online around lunchtime I was 967 in the queue, then it went down fairly quickly to 203, then suddenly went back to 900+after several more tries I gave up at 5-15.
 

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