I presume it is being used to save money somewhere?
The problem is it just adds stress for a lot of people when going to a game of football which is supposed to be a pleasant experience......well aside from the stress of the actual game lol.
Another problem with this sort of technology is phones are not all compatible with it and are changing all the time. You buy the latest best thing since sliced bread and a month later it's out of date and what used to work doesn't. It should be a choice never mandatory. Why should somebody having spent £600+ then have to pay another few hundred pounds for a new phone that uses the technology the club imposes on them to gain admission to games they have already paid for?
I understand for youngsters who grow up with all the latest technology and constantly change their phones for the latest models this will be a breeze and they'll love it. For many it's a pain
I was lucky enough to be drawn in the ballot, obviously I was overjoyed after so long without going to a game. Then I was hit with this mobile ticketing thing. I had to download something I didn't want on my phone, Google pay and once I got that done it was easy. I can see my ticket in there with a barcode, but now I have the stress of not knowing if it will work on the day as I'm not sure if my phone has this NFC facility. I'm hoping as I can show the ticket and will have my photographic Id that if it doesn't operate the turnstile a staff member will be able to swipe me in but it's additional stress.
Hopefully in your meetings with them you can raise our concerns and reign the futuristic geeky whizz kids in a bit. What was wrong with a voucher sheet and vouchers lol?