Return of Supporters

[LongsightM13]

As major sponsors, Heineken fully intends to continue its corporate hospitality for CL games. They set a huge marquee up on the car park, which can easily be distanced safely inside.

And the twats kick me out of my usual seat on Champions League nights

 

[LongsightM13]

I'm in 93.20 and have been going for nigh on 30 years but I shouldn't take priority over other Seasoncard holders?
I actually am in no rush to go back personally but not sure why your lumping tunnel club and 93.20 together cos there a million miles apart in terms of cost and benefits.
I assume your aware that the benefits of 93.20 are limited to a padded seat and a match programme?

You do also get bars and food outlets where you can actually get served comparatively quickly and efficiently Tbf

 

[joegill]

I'm working with the club on this and have been doing for the last few weeks, via City Matters. There's a 90 page document been sent to all clubs by the SGSA, which has been agreed by the DCMS, the SGSA and other relevant parties. It's on their website & sets out guidelines for getting fans back into games. It specifically states that tickets can't be passed on outside your social bubble and that the club has to have contact details for anyone attending. I think most would see that as reasonable under the current circumstances.

So it's got to be that the perosn who turns up is the person the club is expecting to turn up. But the club can't be expected to know who's in everyone else's bubble, unless they're at the same address of course. So they have to apply a set of rules that may seem unnecessarily restrictive but ensure that they're meeting the licensing conditions for re-opening the ground and are easy to enforce. Because people will take the piss otherwise.

Thank you kindly for your post. Its most helpful to be able to communicate with you and agree what you say about being reasonable.
I had already found the SGSA guidelines and i cannot find any restriction such as the club is stating that only the registered cardholders can use the seat. The SGSA guidelines require track and tracing but allow booking for others within the social bubble as you have stated.
The existing MCFC club terms and conditions for family group provide precisely the requirements needed.
We have to register the person concerned and they have to be a member. The member details then need to be up to date, which has been requested from cityzens.
You can insist that they must be also be from the same household address to comply with SGSA. People have to accept that. Its justified by referring to the SGSA guidelines.
All that then needs adding is a system of notifying mancity of the person that will be attending the matches and must be the person who turns up. as you rightly say above.
This is no difference from allowing any Cityzens to buy tickets that would have to be declared on a match basis.
There will need to be a system of notifying the club for who will attend.
My older brother has the same household and is registered as a cityzen with details up to date. I have registered him as family group with my seasoncard. Then why should he not be allowed to declare and use my seat when I am out of country.
Grateful if you can get these points considered in your assessment thanks.

 

[MCFCTrick]

And the twats kick me out of my usual seat on Champions League nights

I likely get your seat. Sorry.

 

[LongsightM13]

I likely get your seat. Sorry.

First ever match it happened my brother and his mate, who deals with Heineken from his bar and brought him as a guest, ended up in my seat and my mate’s adjacent one!

 

[BlueAnorak]

I won't be going this season - not till I know I'm definitively imune anyway.

 

[MCFCTrick]

First ever match it happened my brother and his mate, who deals with Heineken from his bar and brought him as a guest, ended up in my seat and my mate’s adjacent one!

Bastids. I have a season card in CB level one ...but my missus works for them.

 

[LongsightM13]

Bastids. I have a season card in CB level one ...but my missus works for them.

They took the piss out of me the whole game, shouting and waving to me down the front where I’d been shifted to

 

[Prestwich_Blue]

Thank you kindly for your post. Its most helpful to be able to communicate with you and agree what you say about being reasonable.
I had already found the SGSA guidelines and i cannot find any restriction such as the club is stating that only the registered cardholders can use the seat. The SGSA guidelines require track and tracing but allow booking for others within the social bubble as you have stated.
The existing MCFC club terms and conditions for family group provide precisely the requirements needed.
We have to register the person concerned and they have to be a member. The member details then need to be up to date, which has been requested from cityzens.
You can insist that they must be also be from the same household address to comply with SGSA. People have to accept that. Its justified by referring to the SGSA guidelines.
All that then needs adding is a system of notifying mancity of the person that will be attending the matches and must be the person who turns up. as you rightly say above.
This is no difference from allowing any Cityzens to buy tickets that would have to be declared on a match basis.
There will need to be a system of notifying the club for who will attend.
My older brother has the same household and is registered as a cityzen with details up to date. I have registered him as family group with my seasoncard. Then why should he not be allowed to declare and use my seat when I am out of country.
Grateful if you can get these points considered in your assessment thanks.

As I said, we're talking to the club about how we deal with families in the same household. That is, where the tickets are registered to the same address. But you simply cannot expect the club to work out who is in everyone's social bubble. So I'm hopeful there will be some solution, but there's probably no way that people who don't have the same address will be able to use tickets that aren't in their own name.

This is a difficult situation and the club has to abide by the guidelines because a few selfish idiots, who think they know better, might cause the ground to be closed and us to suffer other sanctions. So it's understandable if they take a strict intepretation of the rules. And with tickets being scarce, they have to also guard against people selling tickets via the Facebook pages and other methods. That's completely unfair to those who miss out. They have said that the person named on the ticket must be the one who attends. But we haven't quite worked out how you get your name on a ticket.

And if you're quoting the seasoncard terms and conditions at the club, then I'd suggest that unless you've got their permission every time your brother has used your ticket, they might quote the ones you've not been abiding by right back at you.

 

[kippaxkid74]

As I said, we're talking to the club about how we deal with families in the same household. That is, where the tickets are registered to the same address. But you simply cannot expect the club to work out who is in everyone's social bubble.

as i've said before i doubt me and mum will be trying to go next season, but reading this i think i've shot myself in the foot *if* we did want to go at some point (doubtful, it's not safe for her, i'm not great health either!), as i updated my details to not have me and mum at the same address anymore. I moved out when i had my little boy in 2016 but always kept the address the same with city (mainly as the letterbox is so small season ticket boxes wouldn't fit through and i do not trust the neighbours!). So i updated it last week, as in case i need ID it needed to match my bank etc.
But now me and mum wouldn't count as the same household! :( Even though i live 3 minutes walk away, and she lives isolated on her own at 77 and i'm her "bubble" (in this lovely town we call Rochdale... where no bugger seems to follow the rules except me and my family.)

Not a dig at anyone, just me thinking out loud i guess. City will probably view us as not from eth same household. And i guess techincally we're not. But we feel that we are. 41 years i lived with my mum in the same house she moved into 2 weeks before i was born, and now i'm 3 minutes walk away, looking after her, being her support, her life.

And thanks for all the info PB, i know you're doing your best.

I know that most of us don't fancy going next season. But skip to a trophy lift next May and i expect many to think "well maybe it's safe now"! ;)

 

[Prestwich_Blue]

as i've said before i doubt me and mum will be trying to go next season, but reading this i think i've shot myself in the foot *if* we did want to go at some point (doubtful, it's not safe for her, i'm not great health either!), as i updated my details to not have me and mum at the same address anymore. I moved out when i had my little boy in 2016 but always kept the address the same with city (mainly as the letterbox is so small season ticket boxes wouldn't fit through and i do not trust the neighbours!). So i updated it last week, as in case i need ID it needed to match my bank etc.
But now me and mum wouldn't count as the same household! :( Even though i live 3 minutes walk away, and she lives isolated on her own at 77 and i'm her "bubble" (in this lovely town we call Rochdale... where no bugger seems to follow the rules except me and my family.)

Not a dig at anyone, just me thinking out loud i guess. City will probably view us as not from eth same household. And i guess techincally we're not. But we feel that we are. 41 years i lived with my mum in the same house she moved into 2 weeks before i was born, and now i'm 3 minutes walk away, looking after her, being her support, her life.

And thanks for all the info PB, i know you're doing your best.

I know that most of us don't fancy going next season. But skip to a trophy lift next May and i expect many to think "well maybe it's safe now"! ;)

To be fair to the club, they've been very good over this so far but I don't expect them to make a judgement on everyone's social bubble. We might be able to hammer out something for people in the same household but the club also has to be seen to be whiter than white and protect its own interests here.

 

[cleavers]

I have found the SGSA guidelines and there appears to be no such restriction as City are stating. In fact the text refers to people booking for others and the requirement for the track and trace information that is supplied by reference to supporter number as under family group. So the club has no justification to change te terms and conditions of the seasoncard for track and trace.
Arsenal conditions for 2020/2012 membership are published and unchanged, same as citys terms and conditions.

Until you can tell us where you got your requirements from then it has to be treated as fake information.

So you, who I presume have no contact with the club, know more than PB, who has DIRECT contact at meetings with senior people at the club ?

 

[DAGW]

That sounds like a very complicated algorithm.
I think you are giving a little too much credit to the ticket office.

Perhaps, but it really shouldn’t be that hard.

If there are 15,000 tickets let’s say, and 30,000 people enter the ballot; you get one entry per 500 points plus X amount of entries for a season card holder and Y amount for citizens membership.

For every game there after, where there aren’t enough tickets to supply demand, take away 1 or 2 entries per match attended for anyone who’s already been.

The NBA work a similar system for their draft system - if yanks can get something to work, we certainly can - especially with computer algorithms. Hell, we’re sponsored by Cisco and SAP - one of those 2 could sort it standing on their heads.

 

[Sam1980]

Hi all first post here I’m just wondering if anyone can help with a couple of questions

1 if you defer your season card can you enter a ballot on a match by match basis

2 if you don’t defer your season card are you automatically put into a ballot for every game city play

3 how long before the match will we know if we are successful if the ballot. This will be useful to organise travel

4 if you are successful in the ballot and decide not to go weather it be last minute or you let the club know straight away will you be punished. Like some club’s do

5 will all“ticket point” just remain as they are and start up again in 21/22 season

cheers in advance if anyone can help on this

 

[Prestwich_Blue]

Hi all first post here I’m just wondering if anyone can help with a couple of questions

1 if you defer your season card can you enter a ballot on a match by match basis

2 if you don’t defer your season card are you automatically put into a ballot for every game city play

3 how long before the match will we know if we are successful if the ballot. This will be useful to organise travel

4 if you are successful in the ballot and decide not to go weather it be last minute or you let the club know straight away will you be punished. Like some club’s do

5 will all“ticket point” just remain as they are and start up again in 21/22 season

cheers in advance if anyone can help on this

I can answer some of these.
1) It's not a choice of deferring or not. As far as we know from our discussions with the club, all season cards are deferred and all ballots will be on a match by match basis.
2) Not quite clear yet but I'd say see (1) above. No point entering people into a ballit if they either don't want to or can't go. But you won't lose your seasoncard if you choose to sit out the whole season.
3) Still talking about the details of the ballots so can't answer for certain but I'd guess around 2-3 weeks.
4) We've asked to the club to build in opportunities to return tickets. Depends what you mean by last minute. We're thinking something like 72 hours before a game being the deadline but it's early days in those discussion. With tickets being so scarce, if you have a ticket and don't use it then it's not unreasonable to expect some sort of sanction. Still to be decided exactly what that might be though.

 

[Goodlove]

The issue with this clearly is I might not win a ballot allllll season and Bert McBluemoon might win it every week.

 

[Sam1980]

I can answer some of these.
1) It's not a choice of deferring or not. As far as we know from our discussions with the club, all season cards are deferred and all ballots will be on a match by match basis.
2) Not quite clear yet but I'd say see (1) above. No point entering people into a ballit if they either don't want to or can't go. But you won't lose your seasoncard if you choose to sit out the whole season.
3) Still talking about the details of the ballots so can't answer for certain but I'd guess around 2-3 weeks.
4) We've asked to the club to build in opportunities to return tickets. Depends what you mean by last minute. We're thinking something like 72 hours before a game being the deadline but it's early days in those discussion. With tickets being so scarce, if you have a ticket and don't use it then it's not unreasonable to expect some sort of sanction. Still to be decided exactly what that might be though.

thank you

 

[edinburgh123]

I can answer some of these.
1) It's not a choice of deferring or not. As far as we know from our discussions with the club, all season cards are deferred and all ballots will be on a match by match basis.
2) Not quite clear yet but I'd say see (1) above. No point entering people into a ballit if they either don't want to or can't go. But you won't lose your seasoncard if you choose to sit out the whole season.
3) Still talking about the details of the ballots so can't answer for certain but I'd guess around 2-3 weeks.
4) We've asked to the club to build in opportunities to return tickets. Depends what you mean by last minute. We're thinking something like 72 hours before a game being the deadline but it's early days in those discussion. With tickets being so scarce, if you have a ticket and don't use it then it's not unreasonable to expect some sort of sanction. Still to be decided exactly what that might be though.

Re: how long before the tickets are balloted and whether there are sanctions for not going. Has anyone discussed the “distance” some people travel and affect and difficulties this can create? I know there are people worse than me but I travel from Scotland and normally drive but get public transport over the winter months (driving is too risky and sometimes impossible due to the weather). At present trains have limited availability and finding out 2 weeks before a late November game may be too late to then buy the train ticket meaning you then risk driving which if the weather closes in may not be possible

 

[King KdB of Belgium]

If season tickets are going to be deferred until season 2021/22. The club should be sending out e-mails to all season holders. Telling them that this is what's going to happen. So that we alll know where we stand as regards this season.A

They should outline how to obtain match tickets on a match by match basis, if you will be looking to attend a match

 

[Norbiton]

If season tickets are going to be deferred until season 2021/22. The club should be sending out e-mails to all season holders. Telling them that this is what's going to happen. So that we alll know where we stand as regards this season.A

They should outline how to obtain match tickets on a match by match basis, if you will be looking to attend a match

Of course they'll do this once the details are finalised.