LongsightM13 said:
Know where you're coming from, Project. I love how we get charged premium rate phone time and are expected to take yet more time out of our lives queuing up at the ticket office on a matchday to get something we have already shelled out for, and which should have been delivered weeks ago.
So we have to go out of our way to make up for the rank incompetence of this department of the club.
Someone has PM'd me a number to call. Haven't had time to do so yet, but I will be doing today so I'll let you know how I get on
I have sent this e-mail.
whether it gets me anywhere is another question.
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For whom it may concern.
I as you may be aware have purchased a seasoncard for this what promises to be an exciting season to be a Manchester City fan, and with all the excitement that is going around about the obvious bit and bobs that goes with our club these days. Under the skin of what the media gets a sight of it is very apparant that there is a problem.
I ordered my seasoncard and paid for it in full as requested with my hard earned money, for a 21 year old £300 is a lot of money, and I'd expect the slightest bit of co-operation when I am dumbstruck as to why almost everyone has received their season card but a select few, the rest of my family ordered theirs 2 days before I did, and they received theirs when the main bulk was sent out (from what I'm to believe from what I am being told by ticket office staff, this was 2 weeks ago).
I have phoned your supporter services 3 times and each time I've been given the "wait 2 more days" fob me off story.
On Friday (30/07) I called and they said Mondays post.
On Monday (02/08) I called and they said Wednesdays post.
TODAY (04/08) I called and was told this "If it doesn't come by Friday, then contact us and we will arrange for one to be printed for you to collect on Saturday above the club shop"
Now I spend 10p a minute calling your phoneline each time I'm trying to chase something I have paid for, this is ridiculous that I have to call you to get it sorted.
I have supported this club from the minute I was born and it's very sad for me to see that something so simple can't be done properly, we can get the likes of David Silva and Yaya Toure to sign a contract without the lure of Champions League football, but we can't get the seasoncards out to the people that make the club, the supporters.
I would appreciate a human reply to this e-mail.
Thank you
Ryan Anthony Gladwell
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I did put my 'info' on there obviously took that out..pah