Season ticket payments - refunds/credits due by June 19th

[bbrother1968]

The fact I have had zero communication from the club I have cancelled my DD. I pay for 4 tickets & right now I need cash for putting food on the table. Seriously poor management from the club. All I ask for is an email with some plan on it & a polite stay safe message. Really not difficult.

If they don’t allow me to continue with the tickets next season so be it, I’m really not that bothered. The lack of respect between fans & football authorities this season has been incredible. We still have the perm league looking at ways to finish the season! Wow

This all over I have done the same, I have 3 season tickets and both my wife and I jobs are affected as we are in retail. I actually don't care if they ban me now had ST since the 80's but was actually falling out of love before this anyway due to all the other bullshit, I genuinely think ST's will be down in their thousands next season

 

[ancoats]

I couldn’t agree more.
Football is no longer a sporting contest at the top level, its about making money and making more money.
Fuck them all and their greed.

this as to be a wake up call to all the so called elite teams with big big debts that at any given time your house could fall in. and the need to clear debts and think about the future when something like this virus hits. united could be in a big mess and share prices are at a all time low and united have lost a £billion pounds over night and the monopoly game is now real and peoples jobs are on the line

football should not be think about how can we get the games being replayed but how can we help sort out the people that work at the clubs that never get a hand out or a helping hand but work so hard to make it run so smooth

 

[ancoats]

Hereford United were wound up for £116,000. There’s footballers driving cars worth more than that.

its crazy and greedy

top players make a very good living out of football. and could help others at smaller clubs by giving back and like you say £116,000 is nothing to the top players its one of the cars in the shed or the mrs run around car shocking what we have done to the game

 

[peoffrey]

its crazy and greedy

top players make a very good living out of football. and could help others at smaller clubs by giving back and like you say £116,000 is nothing to the top players its one of the cars in the shed or the mrs run around car shocking what we have done to the game

In fairness, local man come good bought the club who’d been prudently run in the past. He overspent on transfers / contracts and the management was a revolving door by the end. Similar sized clubs do better. Point taken nevertheless.

 

[manchester blue]

Unless booking.com have changed their procedures recently that won't work as the card details are forwarded to the hotel at the time of booking and they check its validity.

It's an old one anyway. I lost it and replaced it!

 

[Norbiton]

As usual it's the lack of communication that's annoying people even more than the principle of the thing. I get the impression City is a very top down organisation with very little delegated to the managers of the various operations so they have to await a decision from above before taking any action. I'm sure that, as with the payments to casual staff, everybody will receive refunds on the lost games (assuming as seems inevitable that they will never be played in front of a crowd), but a message telling people this, apologising for being unable to cancel the final seasoncard payment and asking those with particular difficulties in making that payment to contact them for advice shouldn't have been impossible to arrange.

 

[bobbyowenquiff]

And this is why me and my City Matters colleagues get so frustrated. No communication. Not a call or email, even to me, to let me know what's going on.

It may be that there's a reason why they have to collect the payment. I think there's an automated process whereby cards get cancelled after a certain time if the payment hasn't been made. Also we don't control changes to the SeatGeek software, which is done by the vendor. So we could potentially be faced with a scenario whereby 25-30,000 cards get cancelled if they don't collect the DD and they then have to manually reinstate all of them and take a payment before they can reactivate or renew. And as TROTD said just above, if you stop a DD then it doesn't just automatically restart. It has to be set up again from scratch.

So there might be a reasonable logistical reason for this but they should bloody well tell us.

I have had emails trying to sell merchandise but nothing about season ticket payments. It just confirms everything I think about the state of our communications as an alleged global organisation. When this crisis comes to an end (probably next year) I really hope we carry out a major review of our entire comms operation. That includes our website and social media sites, ticketing arrangements, media management, cyber security, and how we communicate directly with all our customers. We are a world class club on the field but off it we are still a long way off the pace. I have no criticism of individual staff who have usually been excellent in my experience. This is a structural problem.

 

[whp.blue]

Well as a vulnerable person I don't see how I can safely attend a game until a working Vaccine is available.
I will never be able to attend the games if they are ever played.
I will be asking the club for a full refund as I have been advised that it is unlikely to be able to safely attend any game next season.
I will wait for a definitive answer on this season before I request a refund.
I am really unhappy about the clubs' handling of the direct debits and I am sure that I am not the only person in this situation.

 

[peoffrey]

As the payment is not due to be taken until tomorrow then I’d contact your bank today and cancel the direct debit. You may be able to do it online. If matches are rescheduled then perhaps there’s a way to pay it late. People must have missed payments before.

I’ve cancelled a Seasoncard after two months before by e-mailing City and stopping the DD with my bank. I didn’t get a penny back off them for not attending the matches but I wasn’t after a refund. I’d taken a job elsewhere which made the games inconvenient.

 

[abu13]

Just imagine the case where Shiek Mansuor put the money in from his own pocket rather than the fans paying the final 10% and then in 5 years time we get a call from the FFP department saying that he had pumped money into the club and we are in violation of the rules, £100 million fine and kicked out of Europe for 10 years :)