Season Tickets - 2025/26 | Changes to ticket transfer this season (p101)

TheGhost said:
Based on this season, 9 Saturday games and 1 Sunday game for the 10 matches in a season.
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Totally missing the point that if anything unforseen happens during those 10 games then you lose your seasoncard. We've only had so many Saturday 3pm kickoffs because our title challenge faltered early in the season
 
I wonder if the plan for anyone who doesn't do the 10 games is for them to be made to move to a flexi card until they get back to the 16 games that allows you to move back to a season ticket.
 
117 M34 said:
I wonder if the plan for anyone who doesn't do the 10 games is for them to be made to move to a flexi card until they get back to the 16 games that allows you to move back to a season ticket.
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Good question. Remains to be seen how exactly the club will implement the new rules.
 
Alex - City Matters said:
Apologies that I haven't been able to post earlier. The Club sending the communication out last thing on a Thursday before a Bank Holiday has meant that I'm trying to respond to this whilst away.

That said, I am glad that we now have full clarity on the vast majority of the Club's ticketing policy for next season. As some suspected, the staggered nature of announcements made it challenging to have a full and frank discussion.

I do think it is important to recognise the freeze on season ticket pricing, as well as the small number of Flexi Gold holders who will be able to become traditional season ticket holders. That's not because I think they cancel out the negatives but because there hasn't really been much of a positive in previous announcements. It's taken a huge effort from the various supporter groups, which is telling in and of itself.

Of course, with the Flexi Gold one there is a lot of nuance. As far as I know, the £150 fee will be retained and there still isn't a choice between Flexi Gold and a traditional season ticket - both of which we asked for all the way back in October. I would be very worried if this became the precedent of the only way to become a traditional season ticket holder.

With that out of the way, I'm not sure there's much more positive from a fan's perspective.



The ten game policy might be alright in a vacuum. But football doesn't operate in a vacuum. It's real life and things legitimately get in the way. Let alone the fact that TV companies often dictate fixture changes to odd times and at short notice, as we have seen with both the Bournemouth and Aston Villa fixtures. @dannybcity made this point really eloquently to the Club. I also added that the Club's season ticket policy exacerbates this, as people know there is little chance of them getting one back should they decide to give it up.

The Club were pushed about legitimate exemptions to this policy, which they did recognise. That has to include pregnancy, caring responsibilities, disabilities, health conditions, emergencies, shift working, and more. With that in mind, I am very happy to raise individual cases directly with the relevant people at the Club. There has been a range of people in this thread with very understandable concerns, such as @Ric, @WNRH and @tolmie's hairdoo. Please do get in touch and I'll do my best.

I've already had a large number in touch, which shows how impractical the policy is and it will hopefully prompt a change in direction. That said, this has already caused an immense amount of distress, which is incredibly disappointing given that football is about enjoyment and an escape from the trials and tribulations of everyday life.



The (understandable) attention on the ten game policy has meant there has been less focus on the changes made to ticket transfer, and the decision to limit ticket exchange until 24 hours before the game. Given the Club have spoken about having every seat filled on every matchday there is a perverse sense of irony in adopting changes that make it more difficult to ensure your ticket is occupied.

I would also note that none of these changes to ticketing policy were discussed at the relevant City Matters sub-group. That is supposed to be the forum for detailed discussion about policy, rather than a five day window between the two meetings we had with the Club.

As I mentioned earlier, there has been a great amount of work across the various supporter groups and wider fanbase this season. The suite of announcements on ticketing policy show just how important it is that the momentum from this work is retained and strengthened in the weeks and months to come.
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Thanks mate. I will email you direct. My only excuse for not being at every game is that I live 250 miles or so away. I expect that there are a whole bunch in the same boat.
 
Ric said:
Hopefully the heat from this will become too much for the club and they’ll have to backtrack on the new rules. Even former players are saying how it will impact them now as well.

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Fingers crossed Ric, life does get in the way of supporting the team now and again especially when you've committed decades of having a Season Ticket. We shouldn't be punished for that.
 
Ric said:
Hopefully the heat from this will become too much for the club and they’ll have to backtrack on the new rules. Even former players are saying how it will impact them now as well.

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Whoever is making these "Popular" decisions needs to fuck off to the rags. We're City it's time the wankers at the top do what they said they would when they took over and honour our traditions and fans.
 
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foggy1974 said:
It doesn't affect a small minority though, we are no longer a fan base with a majority of local fans as seen by the many OSC around the country & the world. Many of those OSCs will have sc holders who have been City fans long before the current regime took over.

The club have very little interest in assisting seasoncard holders or legacy fans & are only interested in profit.

We had a system that wasn't abused by the majority of sc holders who couldn't make games, where they could transfer to another City fan. Now it's being limited to 3 people & I wouldn't be surprised if the ticket exchange is gone within the next 5 years.
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The club love the ticket Exchange. It’s scandalously generous in having full refunds for 12 games. It’s long over due that the focus shifts a bit to the fans who turn up weak in, weak out and get behind the lads.

Btw it’s not limited to 3. You can transfer to loads of match day members and season card holders.
 
Saddleworth2 said:
They are doing their best but it’s like pushing water uphill with a rake. Those responsible will destroy the special relationship between the club and its fans if they are not stopped.
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The club use the dialogue with CM in the opening sentence as a positive then totally neglect to mention that a major change, which has gone down like a lead balloon, went completely unmentioned in recent discussions.

Sorry, I know they're trying and I respect anyone who tries to represent in any shape or form but 100% they've been played on this one. Personally I think they've been played for years.

Not just the content, but the timing, the sentiment, the purpose.
 
If the club are going to bring in the 10 matches rule, they should offer the opportunity before the start of the season to take a 1 year sabbatical
 
Tim of the Oak said:
The club love the ticket Exchange. It’s scandalously generous in having full refunds for 12 games. It’s long over due that the focus shifts a bit to the fans who turn up weak in, weak out and get behind the lads.

Btw it’s not limited to 3. You can transfer to loads of match day members and season card holders.
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I've been week in week out & my sons seat has been filled every game so you're having a pop at the wrong people.

I have mentioned my medical reasons for hating the new 10 game personal attendance policy because my son is at Uni & isn't able to attend games. So like many others he's getting pushed out, which will mean my 30 years of following City, travelling up from Southampton for the last 15, will be dead in the water.

The criteria for ticket exchange is changing for next season, where you have to nominate 3 people on your friends & family & the rest have to have a paid membership which I will presume is the £35 citizen membership.

City get rid of the ticket exchange & with the personal attendance, they will be able to force the majority of fans who aren't attending the big 6 games to sell it back to the club if they haven't already revoked the season ticket.
 
RegMuffin said:
The club use the dialogue with CM in the opening sentence as a positive then totally neglect to mention that a major change, which has gone down like a lead balloon, went completely unmentioned in recent discussions.

Sorry, I know they're trying and I respect anyone who tries to represent in any shape or form but 100% they've been played on this one. Personally I think they've been played for years.

Not just the content, but the timing, the sentiment, the purpose.
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Without Citymatters having any voting power on the board, what are they expected to do.
 
Saddleworth2 said:
Sorry mate, for clarity, what action have the club taken to react to the changing habits of ST holders?
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Silver ST, which was quickly dropped.

Flexi ST.

Ticket exchange.

Ticket transfer.

Various attendance requirement policies.

None of the above I’m either supporting or criticising. Just answering the question.

My own personal suggestion, especially in light of how controversial this new 10 game policy seems to be, would be to offer all current ST holders the opportunity to switch to Flexi before this policy becomes live.

The difference on current Flexi, would be that there’s no additional charge on top of the match day tickets. And the option is available at the end of every season to return to a regular ST for the following season. Also the current 10 game must attend rule is dropped, to maybe something like 8.

I think that would be fair for both sides. Obviously it still wouldn’t solve the problem of people wanting to keep their ST going while they don’t attend any games for a full season or more. But for the vast majority I think it might be acceptable and I don’t see that the club should have any legitimate issues with it.
 
foggy1974 said:
I've been week in week out & my sons seat has been filled every game so you're having a pop at the wrong people.

I have mentioned my medical reasons for hating the new 10 game personal attendance policy because my son is at Uni & isn't able to attend games. So like many others he's getting pushed out, which will mean my 30 years of following City, travelling up from Southampton for the last 15, will be dead in the water.

The criteria for ticket exchange is changing for next season, where you have to nominate 3 people on your friends & family & the rest have to have a paid membership which I will presume is the £35 citizen membership.

City get rid of the ticket exchange & with the personal attendance, they will be able to force the majority of fans who aren't attending the big 6 games to sell it back to the club if they haven't already revoked the season ticket.
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I’m not having a pop mate. I just think the Club will be more sympathetic than some on here suggest. I think they because of the club’s track record on these issues.

The club are money minded and in repeating full refunds for 12 fixtures for next season, it is clear that they see the Ticket Exchange as money earner. The Ticket Exchange isn’t going anywhere.

I could take or leave the new 10 game rule. I do think it’s reasonable to expect season card holders to attend 10 home games (with flexibility for exceptional circumstances) but I wouldn’t have introduced the change now when we are expanding capacity.
 
foggy1974 said:
Without Citymatters having any voting power on the board, what are they expected to do.
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Resign and send a message to club.

Regulation is on the way. The club will have a statutory duty to work with fan groups.

Only then can there be a balance in the power. Until then, the club are taking the piss out of them and the meetings they hold with them.
 
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