Just to add to the tales of woe - me and the 3 kids have had seasoncards for a decade or so and renewed every year with no bother. For some reason when I went to renew last week, my youngest's details didn't come up despite me updating all the Friends & Family stuff. So after an hour waiting for a reply on the Live Chat I got through to someone who said they would sort it and email when they had done so. Obviously got nothing so had to call on Monday - 2 hour wait and got through and the guy who answered couldn't sort it without his supervisor but promised to get back to me - nothing. Messaged Supporter Services- nothing. Tried for an hour yesterday as I do have actual work to do but never got through. Currently spent 1:40 listening to muzak today and still not got through. If they renew me and the other 2 but not him I don't know what to do TBH. Absolute shambles doesn't even begin to describe it.