GaudinoMotors
Well-Known Member
Fair play City. The drop-in IT at the Etihad was well organised and sorted my tickets out quickly and made it understandable.
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Seasoncard - 2021/22
- Thread starter Goodlove
- Start date
siathers
Well-Known Member
Just to let you know that Supporter Services did call me back and have sorted the issue - it was because I had registered them ages ago with a .googlemail address and logged in this time using .gmail and the system didn't recognise it and created a new membership.I am in touch with Supporter Services via Danny Wilson and I know from my Supporters Club that a few people have had the same issue. I'll let you know how I get on - the real issue is that Supporter Services weren't taking calls last time I tried (which I would have thought maybe means they aren't really offering much of a service?) so you can only email them and then they just don't reply. I only got a call from them because I happened to have Danny's email from another issue but the club really needs to do better. And even them turns out they haven't sorted it.
Northerndave
Well-Known Member
- Joined
- 5 Jan 2020
- Messages
- 1,813
- Team supported
- Manchester City
Not downloaded my ST yet. Noticed the ability to send to other supporters still not available or list on ticket exchange.
E mailed the club to ask if deferment was an option after being told it wasn't last week. Still annoyed at being blatantly lied to on the phone by Supporter Services. Shame it may come to this, but it may armchair support from now on.
E mailed the club to ask if deferment was an option after being told it wasn't last week. Still annoyed at being blatantly lied to on the phone by Supporter Services. Shame it may come to this, but it may armchair support from now on.
remember arthur mann
Well-Known Member
Down just before lunch, 3 staff taking 2 hours to clear about 10 people, luckily a beautiful roving young lady of staff confirmed I'd downloaded correctly and accompanied me to the turnstyle to prove so.Fair play City. The drop-in IT at the Etihad was well organised and sorted my tickets out quickly and made it understandable.
yeseye
Well-Known Member
Did the email arrive in your spam folder by any chance?Ive downloaded my ticket no problem. But could someone please explain to me how to set up a city account for both my boys so I can download both season tickets on my phone for them.
I've tried ringing and can't get through
I've just had email saying tap this link and you don't have to have a login account for them but the link doesn't work.
Is it just me being thick or are other people having same problem
henrythedogcity
Well-Known Member
No came to my direct email.....at this rate I'm going to have to make 110mile round trip to ground to get it sorted!!!Did the email arrive in your spam folder by any chance?
yeseye
Well-Known Member
Hopefully it won’t come to that.No came to my direct email.....at this rate I'm going to have to make 110mile round trip to ground to get it sorted!!!
There is plenty of help on here.
I will reply in a while unless somebody can advise you in the meantime ,
Good luck.
yeseye
Well-Known Member
@henrythedogcity@Henry I'm not sure if this is the same issue, but the email link didn't work for me either. I copied the link address and then pasted it into Chrome browser and it worked then.