Seasoncard - 2021/22

barney* said:
I picked up my paper ticket this morning from the ticket office, no barcodes on the ticket, but it does have two QR codes
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Can I ask, did you get an email saying your ticket was available for collection?

Also is it the ticket office at the back of the North Stand or the one above the shop?
 
GortonBlue62 said:
Can I ask, did you get an email saying your ticket was available for collection?

Also is it the ticket office at the back of the North Stand or the one above the shop?
Click to expand...
No, I didn't receive an email confirming that the ticket was available for collection, I did attempt to contact the ticket office (before i set off via telephone) but i was left on hold for 2hrs. I also sent an email this morning and received this automatic response "Thanks for contacting Manchester City. We’ve received your enquiry and one of our Service Co-ordinators will be in touch within 5 working days".

So in the end I just turned up on speck at the ticket office at back of the North Stand and waited whilst they printed off the ticket, I did eventually managed to speak with a member of the Supporter Services Team and tried to raise my concerns with them regards the total lack of any organisation and the general shambolic approach. I was told that I was not allowed to complain in person and that if i wished to make a complaint I had to submit it in writing via email.
 
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barney* said:
No, I didn't receive an email confirming that the ticket was available for collection, I did attempt to contact the ticket office (before i set off via telephone) but i was left on hold for 2hrs. I also sent an email this morning and received this automatic response "Thanks for contacting Manchester City. We’ve received your enquiry and one of our Service Co-ordinators will be in touch within 5 working days".

So in the end I just turned up on speck at the ticket office at back of the North Stand and waited whilst they printed off the ticket, I did eventually managed to speak with a member of the Supporter Services Team and tried to raise my concerns with the regards the total lack of any organisation and the general shambolic approach. I was told that I was not allowed to complain in person and that if i wished to make a complaint I had to submit it in writing via email.
Click to expand...

That is a fucking disgrace on every level. Not allowed to complain in person when you are actually talking to a member of the so called supporters services team?? Who the fuck do these fuckers think they are??? What total arrogance!!! It really would serve them right if no fucker turned up, unfortunately they will.
 
barney* said:
No, I didn't receive an email confirming that the ticket was available for collection, I did attempt to contact the ticket office (before i set off via telephone) but i was left on hold for 2hrs. I also sent an email this morning and received this automatic response "Thanks for contacting Manchester City. We’ve received your enquiry and one of our Service Co-ordinators will be in touch within 5 working days".

So in the end I just turned up on speck at the ticket office at back of the North Stand and waited whilst they printed off the ticket, I did eventually managed to speak with a member of the Supporter Services Team and tried to raise my concerns with the regards the total lack of any organisation and the general shambolic approach. I was told that I was not allowed to complain in person and that if i wished to make a complaint I had to submit it in writing via email.
Click to expand...
Thanks for that mate.

What a shambles. Feels like the club are actively working against the fans at times.
 
GortonBlue62 said:
Thanks for that mate.

What a shambles. Feels like the club are actively working against the fans at times.
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my wife’s season card is in my account it won’t let me download it only mine . She does not have a on line account I tried to register hers but it does not ask for her season card number just email anyone any ideas how I get her ticket from my account ?!
 
Silvercloud said:
View attachment 23842On Android, if you click the "DETAILS" tab at thr bottom of the screen showing the card it brings up a new menu.
Scroll to the bottom of that menu & you'll find "hold near terminal to use"
If you swipe that it changes the ticket & adds a QR/barcode that looks like you can scan it at the gate like a PAH ticket.
Whether this works though is another thing.
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I’ve used these types of things a lot, we have almost identical with work. It works, you don’t need a barcode or anything of that nature, no idea how it works but it will
 
bbrother1968 said:
my wife’s season card is in my account it won’t let me download it only mine . She does not have a on line account I tried to register hers but it does not ask for her season card number just email anyone any ideas how I get her ticket from my account ?!
Click to expand...
I don't I'm afraid. Have a scroll back through recent pages, I think this issue has been addressed. Good luck with it.
 
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