blue cigar
Well-Known Member
- Joined
- 17 Jul 2005
- Messages
- 3,862
I have to ask.....
I had a similar issue, don’t know how/why it wasn’t paid but I paid the first missing instalment over the phone by credit card to make account up to date which then gave them time to put right the DD for the second payment This has thankfully correctly been processed on Tuesday this week. I’m sure I got through reasonably quickly on the phone as there was a selectable option for DD queries. Hope you get sorted.Thanks will probably try that but it’s not really an IT issue, we've successfully downloaded all our cards to phone wallets and even transferred one to a friend. The problem is I can’t find a way to pay, now they threatening to cancel them all!
They're sorting out all types of Seasoncard issues so I'd say it's still relevant. You've got an issue with your Seasoncard that needs resolving so you can get in the ground and that's what they're there forThanks will probably try that but it’s not really an IT issue, we've successfully downloaded all our cards to phone wallets and even transferred one to a friend. The problem is I can’t find a way to pay, now they threatening to cancel them all!
Then the new system is not fit for purpose .they could offer a seasons amnesty.You can transfer the next two games free of upgrade charge. Think there will be more on this after these games. Probably the new system cannot cope with upgrades.
Just spoken to the supporter services, apparenrly “something wasn’t set right but I’ve rectified that now” and it worked. I asked what wasn’t set right, he said “just a setting, it happens on a few accounts, you’ve done everything right”. No idea what that setting is, but we’re all set nowWhen I try to transfer the ticket it says “no relationship between clients”, I’ve checked and they’re in my family friends list?
From the emailcan they not transfer it on to someone else on there list?
i dont know as i havent even been able to get mine sorted yet
And my fear, is that someone logs in my account for the next game to use my ticket, then I cant get it back for the following game. Someone suggested the next ticket automatically uploads?This is what we don’t know. Does it work on both devices or does it work on the latest it was downloaded to device only. The club want the holder to transfer it via friends and family so that’s the only thing I would suggest.
Well they've had 18 months to get to this shitstorm so maybe you're right!Then the new system is not fit for purpose .they could offer a seasons amnesty.
They surely cant block upgrades all season. The fact they're letting people use kids tickets without an upgrade for the first 2 games suggests they dont have sytem in place.You can transfer the next two games free of upgrade charge. Think there will be more on this after these games. Probably the new system cannot cope with upgrades.