My card worked and my daughters didn't. We sit next to one another and our supporter numbers are consecutive. She queued up 25 minutes to eventually be let in. They took her card off her. Nothing on the website about this at all. Bobbins.
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Seasoncards to be sent out. Paper tkts possible for Watford
- Thread starter bluemoon98
- Start date
bzekosilva
Well-Known Member
Renewed our season cards same time we moved to the new row 3 110 mate got in no probs mine wasn't activated told to queue up to get the handheld man to sort it we were queuing until 3:50 when they decided to let us all just go in anyway so it's all fair enough really it just means our season cards still aren't activated for the next game and no doubt the telephone lines will be jammed to sort it out shambles
Being on holiday and no cards delivered by Thursday I arranged for paper tickets and collected them on Saturday. Whilst I was out collecting them the cards arrived at home... So on Sunday we arrived at the ground armed with paper tickets and card (just in case). Good job as well as the paper tickets didn't work. Apparently they had issues with hundreds of tickets being misprinted.
One of the "helpers" let us in with their card after verifying our cards.
One of the "helpers" let us in with their card after verifying our cards.
ell
Well-Known Member
Just had a DM on twitter off city saying they have asked for me to be sent a new card. Not sure if they know whos cards are activated and whos not, probably worth a call if you dont have twitter.
Eccles Blue
Well-Known Member
When you ring customer services there is a message for the people whose cards weren't activated apologising and saying they are sorting it out. I rang about something else today and heard it.
DiscoSteve
Well-Known Member
as I'm sure has been said on here the queues of people with failed cards was not good - I was sweating buckets approaching Turnstile E but fortunately got in alright after about 3 swipes - staff reckoned the system was overloaded
City & Blue Brazil
Well-Known Member
- Joined
- 20 Mar 2013
- Messages
- 853
How do they know whose cards were not activated ? Mine didn't work but was let in straight away . Tried to ring city but stuck in queue for 15 minutes so gave up . Sent an e-mail si hopefully will get sorted out before Watford game. Think they could have put apology on the website .
As I was entering the stadium the card of the guy in front of me wouldn't work and when they checked it they said there was no chip in it. They let him in and took his card.My card worked and my daughters didn't. We sit next to one another and our supporter numbers are consecutive. She queued up 25 minutes to eventually be let in. They took her card off her. Nothing on the website about this at all. Bobbins.
Prestwich_Blue
Well-Known Member
Not the first time we've had problems with a lack of chips...As I was entering the stadium the card of the guy in front of me wouldn't work and when they checked it they said there was no chip in it. They let him in and took his card.