The fans were divided. In a way many liked him for being polite
and educated, plus a useless record of points in the league, but others like me considered him a boring mediocre loser at heart, irrelevant and unaware of the tradition and mentality at Madrid.
He defended himself saying he had achieved the historical record of points, useless when Barcelona had made more points and won the league, but most of all we were eliminated in the Spanish Cup by a third division for 4-0 away, which is intolerable, and in Europe by a mediocre Lyon, all of that with the fresh signings of Cristiano, Kaká, Benzema, Alonso, etc.
He is called Mr. Puntaje for mentioning the points record as if we cared at all about such minor thing, plus he said it with an expression from Chile, "puntaje" is not used in Spain and sounded so irritating to us. We always fire the coach after a blank season and in his case the two eliminations were unforgettable.
We have reached the Champions League semifinals since he left 6 times in a row (Barcelona or Bayern, 4).
He's probably a good man and coach but... loser at heart, like Wenger. Although if you win the Champions League this year, he'll be your hero and history forever, which must be really boring.