laserblue
Well-Known Member
Evri.
They send emails giving a delivery time slot then another later one then miss that. Or, as happened to Mrs laser today, then send an apology for the delay in delivering it and advising further delivery information will be sent tomorrow a couple of hours after the package had already been delivered. Most times they leave the package on the doorstep without even knocking.
A couple of months ago she needed to return a defective item to QVC and Evri sent her an email confirming the date and time of collection. Nobody turned up and they sent another email lying they tried to collect it but it seemed to have already been collected. This happened twice more and each time QVC had to email a new returns label because they're only valid for one day. Evri's only contact availability is with an AI assistant that either repeated the false information of replied it didn't understand the query. The QVC person she spoke to admitted they've had recurring problems with this kind of bullshit from Evri and arranged for DPD to pick it up which they did without a problem. Why QVC persist in using Evri is a mystery when their own employee admitted they're shit.
They send emails giving a delivery time slot then another later one then miss that. Or, as happened to Mrs laser today, then send an apology for the delay in delivering it and advising further delivery information will be sent tomorrow a couple of hours after the package had already been delivered. Most times they leave the package on the doorstep without even knocking.
A couple of months ago she needed to return a defective item to QVC and Evri sent her an email confirming the date and time of collection. Nobody turned up and they sent another email lying they tried to collect it but it seemed to have already been collected. This happened twice more and each time QVC had to email a new returns label because they're only valid for one day. Evri's only contact availability is with an AI assistant that either repeated the false information of replied it didn't understand the query. The QVC person she spoke to admitted they've had recurring problems with this kind of bullshit from Evri and arranged for DPD to pick it up which they did without a problem. Why QVC persist in using Evri is a mystery when their own employee admitted they're shit.