Supporter Services - MCFC

[Blue Theatre]

Had a new response to this (below) which isn't much cop to be honest. Looks like I'll be looking for somewhere new or scrapping my ticket altogether:

This is caused by a natural spring which is underneath the stadium but due to the depth of it, is not something we are able to reach. The reason it comes through the concrete is down to the water pressure which creates cracks in the concrete. Due to what it is, there isn't a way we can rectify this, as it would just force the water to come up somewhere else.

They also said I had to get in contact again on renewals day to see what they could find for me. It's a load of shite the customer services team, they should really be contacting me with the options (once they know them) rather than me having to chase. Clearly too much to ask though...

I could be wrong, but you suspect that if Txiki or Ferran had a "natural spring" running over their designer shoes every matchday, a solution would be found.

 

[Bowser]

Took me an hour 40 to get through to try and sort stuff out.

Blows my mind how we can't have an average call response system in place - unless we're just hiding a covid outbreak within the office of course?

I don't understand how we are soo short staffed.

I'm getting through to people at home on their mobiles through the main supporters service number somehow, so I'm guessing everyone's still working from home?

 

[jrb]

What's the f"""ing point?!

20 minutes on the phone waiting for supporters services. No reply.

20 minutes on the match ticket line. No reply.

No queue number. No wait time. Just f*cking annoying music on a loop.

Online comes up with an error message.

Everything about the club regarding how it treats the fans is a f*cking joke and a shambles!

 

[5 Hit Gibbon]

What's the f"""ing point?!

20 minutes on the phone waiting for supporters services. No reply.

20 minutes on the match ticket line. No reply.

No queue number. No wait time. Just f*cking annoying music on a loop.

Online comes up with an error message.

Everything about the club regarding how it treats the fans is a f*cking joke and a shambles!

I was in the phone queue for 2 hours the other day then just got cut off. I have sent 5 unanswered emails also. It's virtually impossible to make contact with them unless you go to the ground and that isn't an option for everyone. Looking at the twitter account lots of people are in the same boat. It is shambolic.

I wouldn't do business with a company that operates this badly in normal circumstances but they probably know that supporters will go along with it due to the emotional connection with their club.

Whoever is in charge of it needs a boot up the backside.

 

[Saxmundham Blue]

I've been trying to get through to supporter services every day for 3 weeks to resolve an issue with my Cityzens membership.

I get through then am left waiting for hours - no queueing number given, line randomly disconnected.

I've emailed them 3 times, no reply

It's an absolutely shambolic state of affairs which reflects really badly on the club.

 

[Mad Eyed Screamer]

No queue number. No wait time. Just f*cking annoying music on a loop.

Is the music any good? May give them a call if it is decent.

 

[5 Hit Gibbon]

Is the music any good? May give them a call if it is decent.

There's nothing by The Smiths.

 

[Saxmundham Blue]

There's nothing by The Smiths.

I've not heard that one......

 

[Saxmundham Blue]

There's nothing by The Smiths.

On a serious note, the music is repetitive shite, designed to make you hang up the phone.

 

[Franny 1234]

After almost 2 hours in phone que this morning. I was given a temp password so I could reset my grandson account = didnt work. And I was told they would do me a manual pah ticket for him = 6 hours later STILL NOT RECEIVED. Very stressed out blue. CTID