Supporter Services - MCFC

[Saddleworth2]

You mentioned that you haven't received your money from ticket exchange for the Burnley game. Have you now received your money?? I'm still waiting. I did email & they replied with they need to do more checks & it's not just a simple refund (like a shop)

They simply said that the ts and cs say refund can take up to 45 days. That runs out Tuesday next week so if it isn’t received by then guess what I have to do?

 

[stefb36]

They simply said that the ts and cs say refund can take up to 45 days. That runs out Tuesday next week so if it isn’t received by then guess what I have to do?

Yep...and I'll be doing the same...

 

[Bluebeemer]

The reflections and phrases by City fans that have been prevalent since the start of the return of supporters clearly suggests that that City do not have a system in place sufficiently capable, thousands of City fans have been 'stranded' by a fundamentally flawed plan of operation.
City and their IT services might have dreams of all electronic digital ticketing, but they do not seem to have the ability to design and deliver a viable one. In this field City's IT management is in the same league, beleaguered that is,
as MU's competence, lack of, in appointing team managers.
Does Ed Woodward have relatives running City's IT??

 

[Gundog’s Gundog]

I assume that @Saddleworth2 and other guys on here who have knowledge of and experience in designing efficient systems in this field were working for businesses for which revenue and profitability would be adversely affected by a shitpoor customer service operation.

City on the other hand have a captive market who by and large will continue shelling out their hard earned money regardless of the shockingly bad level of customer service they receive. There’s no real incentive for City to up their game

 

[Saddleworth2]

I assume that @Saddleworth2 and other guys on here who have knowledge of and experience in designing efficient systems in this field were working for businesses for which revenue and profitability would be adversely affected by a shitpoor customer service operation.

City on the other hand have a captive market who by and large will continue shelling out their hard earned money regardless of the shockingly bad level of customer service they receive. There’s no real incentive for City to up their game

For sure mate. I worked for an industry where even minor outages or service breakdown were likely to be featured in the national press. Its the difference between having customers that can walk anytime they like and fans that can't.

 

[talkativesprout]

Hello, i'm wondering if i could be issued a plastic card, because 3 weeks on the run the machine has bounced my entry...one moment i will look into this for you...Is it just you that requires the plastic card or your father and his p.a as well? Well for convenience we will all take plastic cards...what a wonderful service thankyou for your efficiencyRing Ring Ring Ring...hello it is john, you spoke to my colleague earlier, i'm afraid only your father and p.a can have a plastic card...you mean the 2 people that are not having entry issues to the ground can have plastic cards but the person who gets bounced everyweek can't? yes, you are not old enough to have a plastic card...Have you tried turning your phone upside down?...oh do fuck off mate. brrrrr

 

[BillCarlisle]

Last week I had an issue with Hermes not collecting an Amazon return. Couldn't speak to a human being at Hermes so rang Amazon. Sorted within 2 minutes. No waiting in a queue, just a short menu to get through to a Customer Service person. If Amazon can do it, so can everyone else. City please take note.

 

[Eccles Blue]

We're still trying to get a date for a meeting, let alone minutes, but they will be face-to-face meetings from now on hopefully.

Thank you PB. Hope they get back to some semblance of normal soon. :-)

 

[bobbyowenquiff]

Last week I had an issue with Hermes not collecting an Amazon return. Couldn't speak to a human being at Hermes so rang Amazon. Sorted within 2 minutes. No waiting in a queue, just a short menu to get through to a Customer Service person. If Amazon can do it, so can everyone else. City please take note.

Amazon are fantastic in my experience. Very few problems but when you need them they do answer the phone. Their website is simple for what must be a highly-complex process involving billions of transactions. We struggle to sell a few thousand away tickets for what is a very simple transaction because the ticketing portal is not compatible with many devices and browsers.

 

[bennyboy]

I got through twice straight away a few weeks back by after phoning put in option 1 three times rapid when they answered.
Do not listen to all the guff before hand.