Supporter Services - MCFC

I've spent around 22 hours on hold over the past week or so. An absolute fucking shambles. Makes me consider if I can be arsed any more TBH, if that's how little of a shit they give about us.
 
I sent an email to supporters services 14 days ago still no reply, has anybody had a response via email ?
 
My DD failed so I was told by email to phone up before August 26th, yesterday. So not sure if my e-ticket will work tomorrow or not??

I haven't been able to get through and still trying this morning. Been on hold for 40 minutes, again!

Is there another way of getting through?
 
Absolute shambles, still not received my Metrolink Passes, hours on the phone to be told we will let supporters service know. Oh great thanks, but they already know and have done nothing!
 
Forgot the ticket Office was no longer on the top floor of the souvenir shop. :-?

Spoke to a member staff in the souvenir shop.

They knew about the long phone waits, etc. They Said try the matchday ticket sales office opposite City Square on a matchday. I just smiled.

So.

1. Waiting on the phone for hours.
2. No indication where you are in the phone queue or time remaining until you speak to the next ticket office staff member.
3. Calls being hung up.
4. No replies to emails.
5. No stadium ticket office open during the week. Just a matchday ticket sales office open on the day of the match.
6. Error messages on your City account, meaning transactions can’t be completed online.

Can you imagine any other business treating it’s customers(fans) so badly?

What the f*** has happened to the ticket office!? Overtime it’s been downgraded by the club, has got steadily worse, to the point of it barely functioning anymore.
 
Last edited:
Saddleworth2 said:
extremely efficient.

How many complaints do we have about season ticket renewal guys?
None.
Well done guys the cakes are on me!
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Ticket office.


“Right everyone, listen up”

“Keep up the fantastic work”

”Khaldoon might be coming today”

“If Khaldoon asks, we reply to every email”

“Oh!”

”Make sure you clear your email trash, just in-case Khaldoon asks to have a look”
 
It’s such a shame as a club we get some much right on and off the pitch but our first point of contact customer service is utterly useless and has been for such a long time now . I don’t believe for one minute the upper management are not aware of the issues we as supporters are having but I am lost for words to why nothing is being done about it.
We are not and have never been customers we are fans the life and blood of the club. We know it they know it too and as fans we don’t have the luxury of choosing another service provider!!!
 
My lad tried to buy an Arsenal ticket yesterday, went through the process online, just to get an email telling him his purchase hadn't been processed? The money was taken though. He has spent literally hours trying to get through on the phone to no avail. Meanwhile the ticket he tried to buy is still for sale on the planner. Is it any wonder we have a load of empty seats on matchday.
 
After 30 + hours on phone on several occasions the guy who answered said he will take ownership of my problems with printing at home for my grandson who a match day card holder. The guy who is called JAY didn't phone me back like he promised and we got sent a ticket for the watford match next April. Not surprising anymore DISGRACEFUL
 

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u2fme2 said:
It’s such a shame as a club we get some much right on and off the pitch but our first point of contact customer service is utterly useless and has been for such a long time now . I don’t believe for one minute the upper management are not aware of the issues we as supporters are having but I am lost for words to why nothing is being done about it.
We are not and have never been customers we are fans the life and blood of the club. We know it they know it too and as fans we don’t have the luxury of choosing another service provider!!!
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I emailed this week to complain. Don't expect a response, but I compared us to PL champions on the pitch and National League relegation fodder off the pitch
 
Any advice please. My son and Grandson(15) bought their citizens match day cards pre season. They? booked Arsenal and Southampton ok. When they tried to book for United and Liverpool they took my sons money but said No to a ticket for my grandson. Stating that he had not been to 3 games but neither had my son. Terms and conditions state both should have priority booking access. How do you tell your son he can't go .?
 
Prater70 said:
Any advice please. My son and Grandson(15) bought their citizens match day cards pre season. They? booked Arsenal and Southampton ok. When they tried to book for United and Liverpool they took my sons money but said No to a ticket for my grandson. Stating that he had not been to 3 games but neither had my son. Terms and conditions state both should have priority booking access. How do you tell your son he can't go .?
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Easiest way would be to book another game before then - say Wycombe in cup. Be cheap and then got no issue in the 3 game scenario.
 
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