It’s a bigger, or more nuanced, topic than that. Staff can display a prejudice in all sorts of ways… think about how you are at work. Do you have colleague or customer you find particularly difficult and don’t like dealing with? Same with NHS staff except you’re the customer…maybe demanding pain killers or being a bit awkward etc. It can generate bias and impact your care in subtle and not so subtle ways. It’s hard, it’s human nature but everyone deserves the same level of care.
When Mrs MB was a specialist palliative nurse she would talk of palliative patients being treated dismissively by some staff if their condition could be blamed on life style choices. A classic example being someone with a drug addiction background - “they only want pain relief to feed their addiction” type attitude so they are denied access to pain relief based on these prejudices.
Not sure 800 diversity trainers is enough when you think of it in that context. Is training really the issue though, how do you monitor this sort of behaviour? You have to almost hope it self regulates - which is I guess where
@mexico1970 is coming from when he says “don’t be a ****” - these types of behaviour largely only manifest where they can find futile ground in being accepted by others.