tickets,please someone help me

[lancs blue]

I hope this is the right thread...
I am a season ticket holder with an android phone. I have downloaded and used Google pay for the home matches. When I first downloaded it I did not have to enter any bank details which was exactly what I wanted.
Until this morning Southampton was showing in it as normal.
Now when I go into It the only thing that shows is a request for card details and I can't skip past it.
What should I do ?
Yours a foc
Thanks in advance

Have you tried logging in to your ticket account from your phone and re-downloading your seasoncard? I'm not sure if it will work but worth a shot.

 

[blue44]

Have you tried logging in to your ticket account from your phone and re-downloading your seasoncard? I'm not sure if it will work but worth a shot.

yes it does
i have 1 text and 1 email from city about doing that
it works
my lads updates automaticly

 

[GaudinoMotors]

If you have a problem and if you can find him, Danny The Pimpernel Wilson might help.

 

[Blue Mist]

Have you tried logging in to your ticket account from your phone and re-downloading your seasoncard? I'm not sure if it will work but worth a shot.

Thanks but.....
If I go on my account on City's site I can transfer the ticket to someone but can't download it to my Google pay account

 

[Blue Mist]

yes it does
i have 1 text and 1 email from city about doing that
it works
my lads updates automaticly

Cheers please see my earlier reply.

 

[lancs blue]

Thanks but.....
If I go on my account on City's site I can transfer the ticket to someone but can't download it to my Google pay account

I did it after the Leipzig game to get Southampton showing as the next match. You need to repeat what you did to download it originally, go to My Account/Seasoncards and tick the box next to it, "add to mobile wallet" should then be highlighted and click on that.

 

[Blue Mist]

I did it after the Leipzig game to get Southampton showing as the next match. You need to repeat what you did to download it originally, go to My Account/Seasoncards and tick the box next to it, "add to mobile wallet" should then be highlighted and click on that.

It won't let me it is greyed out.

 

[lancs blue]

It won't let me it is greyed out.

Are you on the "tickets" tab or the "seasoncards" tab? It's the tickets tab that highlights "transfer ticket", you need the seasoncards tab.

 

[GaudinoMotors]

It won't let me it is greyed out.

Happened to me - it's an email issue. The ticket needs to be on a separate account with it's own email address apparently. You need City to set it up for you. I went down there and they did it in minutes. They should be able to do it their end if you can't get down. Trouble is, speaking to someone and then someone who understands the issue.

 

[Blue Mist]

Are you on the "tickets" tab or the "seasoncards" tab? It's the tickets tab that highlights "transfer ticket", you need the seasoncards tab.

Ah right back in a mo

Cheers that worked in that it started the process but then says something went wrong with my mobile wallet. That might be because I deleted the original Google pay and re installed it.
Thanks for your help I will sort it.
I have 10 minutes before I head for the pub !!!! Well is friday