I dont think anyone is criticising Vicky Kloss per-se. for her role in the PR/media dept, its just that dept never seemed on the surface to the fans, to fully grasp dealing with the media in this clickbait, word twisting false story, world we live in today. Back in the Maine road days when reporters were reporters, and not story makers then dealing with the press/media was a whole different game than it is now . We need to deal with the media from a position of strength and authority, we are not little old City anymore we are one of the biggest clubs in world football if not the biggest, our press/media dealings should reflect that .