Surely whatever happened, the club have to take the blame in one form or another? They opened the stadium to the supporters when it wasn't fit for purpose and that was evident from those few wet weeks in December 2015 where many, many blues, including myself, fell on their arses but ended luckier than some!
You deal with hard nosed legal people who do anything they can to not pay out compensation, what is the correct thing to do and being morally wrong just doesn't come into it. My fall happened in October and in typical Manchester tradition it had rained all day and night. Even in August it was obvious that the new floor was dangerous, it was slippery with a bit of condensation on it! I became angry at the club's lackadaisical response to my concerns. Indeed my first e mail was totally ignored and it was only Ric's intervention that galvanised them into action. I offered to meet the said person prior to the Norwich game but they were too busy. They were then going to phone me on their return from the Seville away game but they never did. I then sought legal advice and as such couldn't speak to the club again.