Prestwich_Blue
Well-Known Member
Fixed for you.A complete fuckwit might say that this whole shambles has been orchestrated by City to increase churn and thereby get their target audience in place
Fixed for you.A complete fuckwit might say that this whole shambles has been orchestrated by City to increase churn and thereby get their target audience in place
I think you misunderestimate Soriano et alFixed for you.
That's really poor. Its been an absolute farse and let's hope it hasn't put to many people off renewing? I actually thought you couldn't beat Virgin media for the crap customer service, sadly City have actually managed it.I am totally and utterly f**Ked off with City, after spending 3 hours on the phone last week as my sort coded was not recognized, finally got through and instead of processing 10 payment of £54 they took £548 in one go, another 3 hours on the phone Friday to be told they will refund it, and GUESS What NOTHING, now got to phone up aging and wait for HOURS - an absolute JOKE. To say this is a sh*t show is an understatement, i am livid
Do you seriously think that a man who can't apparently organise a piss-up in a brewery, as evidenced by this farce that people are undergoing at the moment, can think that deeply?I think you misunderestimate Soriano et al
He’s obviously a very capable man to be in the job he is. Failing to anticipate a potential problem allied to failing to fix the neverending customer service shitshow that is our “supporter services” dept could be construed as the expert moves of a fine chess player rather than the fumblings of an over promoted idiot.Do you seriously think that a man who can't apparently organise a piss-up in a brewery, as evidenced by this farce that people are undergoing at the moment, can think that deeply?
He can't even manage to implement a box you can tick to defer your ticket. I think you totally overestimate him to be honest.
Now that's something I can agree with you on. But it's cock-up rather than conspiracy. Believe me, there's no strategic mastermind at the CFA with a cunning plan. That's one of my issues; Soriano has brought the idea of CFG to the table but when we're 85% of CFG, it makes no sense to neglect the club and the largest part of the fanbase.It’s occurred to me on occasion during the last few years that just like banks we have a two tier customer service operation in place - one highly efficient arm catering for the tunnel club crew and the unfit for purpose couldn’t give a fuck farce of a unit that deals with the rest of us