Seasoncard - 2021/22

Just because there were problems at the Everton game doesn’t mean there will be problems forever.

That’s the definition of testing. Identifying problems and fixing them.

How do some people not understand this? Fuck me..

Some people on here get off on wallowing around in misery and seem to actively dislike the idea of going to the football. It’s pathetic.
What is pathetic is your failure to understand legitimate concerns raised.

It's 3 weeks until we play at home and so far not a peep from city as to the ticketing arrangements.

It will be a fucking shambles at the first few games I guarantee it.
 
I'm not sure you can totally blame the club here. They may have found that the main problem was "user errors" rather than the infrastructure. If that's the case then there's no real need to do ramped up stress testing because that's already been done at other stadia, it works, that's known.

The other issue is how do you organise these test events? The pandemic has stopped the club doing any pre-season games with fans, so far. Maybe they will still try with restricted attendances but personally I think we just have to go with it. I know it's not welcomed by many, but I understand the reasons why it's being done, and actually can also see the argument for doing it now rather than deferring it another year (when there may be a naturally lower attendance early on).

In the grand scheme of things, it's a first world problem we are facing. I'm happy to put up with the inconvenience (and will probably moan about it afterwards) but after what some people have had to face over the last 18 months, I'm sure I can handle it.

If its 'user error ' then you mitigate that with clear communications/training. You set clear expectations as to how things will work and what preparation your users need.

There has been zero communication from the club and the 1st home game is only a couple of weeks away.....
 
I personally am more concerned about the useless twats who run Metrolink. Will they put on more trams and ensure that they are all double units?

The service provided on match days prior to the eperdemic was frankly awful, have they made any plans for how they will operate it when our first home match comes around?
 
SS3 entry is already problematic due to the volume of people all forced to go via just a handful of turnstiles, many will already have experienced missing the kick off on previous occasions due to crowds/stewarding/turnstile issues.

Any additional delays will cause chaos in SS3.

I'm more than willing to take part in trials of the new tech but the club has to have contingency plans in case it doesn't work smoothly.
Especially M1 entrance for SS3. As you point out, it generally is very backed up for every game and I remember the chaos when they initially started searching people and bags.

The Everton game entry 'organistion' was shambolic on every level so for the club to conclude that mobile ticketing was a success says to me we have some out of touch mediorities on the operations side of the club.
 
I personally am more concerned about the useless twats who run Metrolink. Will they put on more trams and ensure that they are all double units?

The service provided on match days prior to the eperdemic was frankly awful, have they made any plans for how they will operate it when our first home match comes around?
That reminds me, I believe there are no trams running through Victoria on the weekend of the 28th 21st. Not showing on the Metrolink website though, so may have changed.

EDIT: 21st not 28th; 21 – 23 August: Victoria track renewals (phase 5 part 2), Bus replacement between Queens Rd/Monsall to Victoria and Piccadilly and changes to city destinations for East Didsbury and Airport services.

Defintely check a bit nearer the time.
 
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I personally am more concerned about the useless twats who run Metrolink. Will they put on more trams and ensure that they are all double units?

The service provided on match days prior to the eperdemic was frankly awful, have they made any plans for how they will operate it when our first home match comes around?
Agree mate, it's an absolute shambles at the moment as it is and that's before a balls kicked.
 
If its 'user error ' then you mitigate that with clear communications/training. You set clear expectations as to how things will work and what preparation your users need.

There has been zero communication from the club and the 1st home game is only a couple of weeks away.....
I don't disagree. I'm sure we'll get instructions on how to use it better than what happened at Everton, because people need to know about card clash etc as many keep their debit cards within the phone cases it seems and to put the phone as close to the reader as possible, with the screen normally facing you, in the right place and to keep it still until it reads.

This change is difficult to train users though. The "floorwalkers" and "champions" (god I hate those terms) will be the younger and more hip element of the fans. Like me ;)
 
It would give fans the chance to try this NFC technology. I've certainly never used it before and would feel more confident about getting in at the Etihad if it worked for me at Wembley.
The plan is that you will get the chance to trial it at the Etihad before the first game.
 
Sounds like I’ll be rocking up early doors and hoping the beer’s back on in the ground for the first game back.

Would also help if the TVs on the concourse showed any other games being played. I often want to watch an earlier game but can never be sure if it will be shown at the ground. With the 12.45 games ending just before a 3pm k.o. , it means missing the final 10/20 mins. I’m sure I’m not on my own in thinking that if other games were shown in the ground then arriving early and having a beer would be a good option.
No sound, just every other tv for those who want it. Team news etc on the other TVs
 
I'm not sure you can totally blame the club here. They may have found that the main problem was "user errors" rather than the infrastructure. If that's the case then there's no real need to do ramped up stress testing because that's already been done at other stadia, it works, that's known.

The other issue is how do you organise these test events? The pandemic has stopped the club doing any pre-season games with fans, so far. Maybe they will still try with restricted attendances but personally I think we just have to go with it. I know it's not welcomed by many, but I understand the reasons why it's being done, and actually can also see the argument for doing it now rather than deferring it another year (when there may be a naturally lower attendance early on).

In the grand scheme of things, it's a first world problem we are facing. I'm happy to put up with the inconvenience (and will probably moan about it afterwards) but after what some people have had to face over the last 18 months, I'm sure I can handle it.
Im not arguing with the concept at all. Just the implementation. From what has been said on here the problems run deeper than user error and I just would like the new system fully tested and working before its rolled out to everyone.
 
Yes but only on a credit card. Never used my phone to pay for anything and I don't yet have GPay which I understand you may need? Would have been a good opportunity to try this out before Norwich game.
Yes, GPay or Apple Pay. They use the same base NFC technology as a credit card but the mobile versions are more advanced. I've only just started using it but felt confident because my bank has been actively pushing it, in fact all my financial institutions are pushing it so they must want it. I like using it tbh. It's worth trying it out if your bank offers it, you can always ditch it if it's not for you.
 
Im not arguing with the concept at all. Just the implementation. From what has been said on here the problems run deeper than user error and I just would like the new system fully tested and working before its rolled out to everyone.
Fair enough, I've not seen the comments confirming it was definitely the reader devices that were at fault.
 
Yes, GPay or Apple Pay. They use the same base NFC technology as a credit card but the mobile versions are more advanced. I've only just started using it but felt confident because my bank has been actively pushing it, in fact all my financial institutions are pushing it so they must want it. I like using it tbh. It's worth trying it out if your bank offers it, you can always ditch it if it's not for you.

I've only added GPay recently due the fact I'll need it to get into the Etihad. Gave it a trial run paying for a round in the pub and it was dead simple. If it works like that at the stadium then no problem with it as far as I can see. The problems will arise with lengthy queues caused by user error, phones playing up, switching on the NHS App to show Covid QR code, bag & body searching, etc. etc. I can see it being a slow process, certainly for the early games.
I'm really looking forward to getting back to watch City, but dreading the process of getting into the ground.
 
Yes, GPay or Apple Pay. They use the same base NFC technology as a credit card but the mobile versions are more advanced. I've only just started using it but felt confident because my bank has been actively pushing it, in fact all my financial institutions are pushing it so they must want it. I like using it tbh. It's worth trying it out if your bank offers it, you can always ditch it if it's not for you.
It links with the microchips in the Covid vaccine so if you use your phone for contactless, Bill Gates knows you're the one using it.
 

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