Seasoncard - 2021/22

blue b4 the moon said:
It's almost like it was timed like this with a few false promises thrown in for good measure.

I have the kit to use the new system but everybody should have had the choice & been made fully aware of what was available/going to happen before the renewal period.

Very shabby from the club.
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It crosses the line from shabby to contempt in my opinion. To force your fan/customer base into something the majority don't want, like or deem necessary just shouts doctorial and "You don't matter." In any other business it would be their death knell, but because they know football fans are emotionally attached they take advantage. Whoever is driving these ideas wants sacking with immediate effect. Don't portray the club as holistic and treat your fans as anything but bloody holistic.
 
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right just tried logging on with my supporter number and password but says you cant log in with supporter number so sign in with email.so i trys this but now says another account has the same email which is because my grankids season cards are on my email.anyone any idea where i go from here
 
city saint said:
right just tried logging on with my supporter number and password but says you cant log in with supporter number so sign in with email.so i trys this but now says another account has the same email which is because my grankids season cards are on my email.anyone any idea where i go from here
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I got this message as I was logged on my phone and my laptop at the same time . I just unlogged on both and then logged on my laptop and it it was fine. Good luck
 
paulchapo said:
It crosses the line from shabby to contempt in my opinion. To force your fan/customer base into something the majority don't want, like or deem necessary just shouts doctorial and "You don't matter." In any other business it would be their death knell, but because they know football fans are emotionally attached they take advantage. Whoever is driving these ideas wants sacking with immediate effect. Don't portray the club as holistic and treat your fans as anything but bloody holistic.
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well
iv fucked off all cup schemes for this season now,and the nippers,he's upset and me too but there you go
the emotional attachment is wearing thin for me now.
they will lose many tickets i buy for cup games and champs league games too for family and friends
 
city saint said:
Just tried it but saying the same telling me to ring customer service
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I came across this issue. Seems that the system can only accommodate one supporter number per email address. We used to be able to log in with Supporter Number, now it's email address. Little use if, as with me & Mrs Bill, you share one. Fortunately we can use her business email but otherwise we would have been scuppered. Why on earth have they changed this ?? Yet another hoop for us all to jump through. What a shit organisation this is turning into. Customer Care is non-existent.
 
paulchapo said:
It crosses the line from shabby to contempt in my opinion. To force your fan/customer base into something the majority don't want, like or deem necessary just shouts doctorial and "You don't matter." In any other business it would be their death knell, but because they know football fans are emotionally attached they take advantage. Whoever is driving these ideas wants sacking with immediate effect. Don't portray the club as holistic and treat your fans as anything but bloody holistic.
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Personally I will upgrade my smartphone and use the new system (assuming it works better than the Everton farce) but that's not the point. This should have been phased in over a period of time and proper help and courtesy should be given to people who have followed this club for decades.
The customer services at City has progressively got worse in the last decade. They have treated our most loyal fans with no respect. I predict the impact will be seen in a half empty stadium for the opening match then there will be a forced U-turn by the club. This whole saga, coupled with our flirtation with the ESL, has left a sour taste in my mouth.
 
paulchapo said:
It crosses the line from shabby to contempt in my opinion. To force your fan/customer base into something the majority don't want, like or deem necessary just shouts doctorial and "You don't matter." In any other business it would be their death knell, but because they know football fans are emotionally attached they take advantage. Whoever is driving these ideas wants sacking with immediate effect. Don't portray the club as holistic and treat your fans as anything but bloody holistic.
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Not sure why you think your in the majority, I like many others have no issues with this . I have not asked every season ticket holder so I won't claim to be in the majority , but I suspect I am
 
blue44 said:
well
iv fucked off all cup schemes for this season now,and the nippers,he's upset and me too but there you go
the emotional attachment is wearing thin for me now.
they will lose many tickets i buy for cup games and champs league games too for family and friends
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The thing about 'emotional attachment' is that it is quite fragile, it's not robust. Fans, myself included, are probably more subject to inertia as much as emotion, and it wouldn't take an earthquake for both emotion and inertia to start to crumble.
 
jazzy said:
Not sure why you think your in the majority, I like many others have no issues with this . I have not asked every season ticket holder so I won't claim to be in the majority , but I suspect I am
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I think most fans will broadly support a move towards digital tickets. They are already used now for theatre and cinema tickets, flights , etc etc. But I doubt if a majority of fans would support the cack-handed way the club has communicated this to all its customers. I also think fans are right to be sceptical about the shambolic state of the club's website for example. The club's past record with technology doesn't exactly inspire confidence. It is not good business sense to alienate any section of your paying customers.
 
jazzy said:
Not sure why you think your in the majority, I like many others have no issues with this . I have not asked every season ticket holder so I won't claim to be in the majority , but I suspect I am
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I've not asked everyone either but judging by the many comments and given that the core of our support are probably in the 50+ age group I'd say it's unpopular amongst many.

It's not a point scoring or popularity contest though is it? It is clearly causing unnecessary stress and concern amongst, without asking all of them of course, a large proportion of our fanbase. As both the phone method and a plastic seasoncard do the same thing, open a turnstile, I can't see why people who want to continue with the card can't.

The phone method is being enforced upon us and because you don't have a problem with it doesn't mean it's right.
 
didsburyblu said:
What is the cheapest NFC enabled phone you can get? New not an ebay sale item. Had a look on argos at phones upto £100 but despite these claiming to be high tech and some only released in 2020/21 none were NFC enabled.
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Alcatel 922 or similar about £60 at Carphone wharehouse
 
goatinho said:
My dad is 75 and has just fucked his ticket off after I don't know how many years.
I'm considering it aswell as my ohone is shit and simply can't be arsed with this. I only renewed coz my son is obsessed with city.....who doesn't have a phone.
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This is the sort of thing that breaks my heart, seeing die hard City fans who were there in the bad times, not even being given a second thought by the club.
They're being made to feel that pissed off that they feel they can't go anymore.
If City ever did go shit again in the future, these are the sort of fans they'd be desperate to get back.
 
blueparrot said:
Pretty sure he will be ,one thing I've learnt over the years is the moaning on a bluemoon thread is fairly unrepresenttative of the whole support. Most just adapt and get on with it.
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In the end people have no choice if they want to attend a game but to adapt and get on with it. Again it doesn't mean they want or support it when the system we had was perfectly useable.
 
blueparrot said:
Pretty sure he will be ,one thing I've learnt over the years is the moaning on a bluemoon thread is fairly unrepresenttative of the whole support. Most just adapt and get on with it.
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To be fair this issue is all over other forums and Facebook but it really only impacts on matchgoing hard-core supporters. In a sense it doesn't really matter how many people are upset about it (I think it is probably a significant portion). As a club we can't afford to lose any of our paying customers. This is a fragile time for football clubs (even big ones) following a pandemic and the reputation-damaging Super League row. The country is very divided at the moment and we need us City fans to stick together.
 
mikeyboy said:
This is the sort of thing that breaks my heart, seeing die hard City fans who were there in the bad times, not even being given a second thought by the club.
They're being made to feel that pissed off that they feel they can't go anymore.
If City ever did go shit again in the future, these are the sort of fans they'd be desperate to get back.
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There is a small part of me almost wishes that was the case just to give the tossers a bloody nose. Let's see what the "Matchday experience " and all singing dancing look down their nose at the old style Blue who kept the club going though the shit times new high tech kids on the block do then.

" You need to upgrade your phone to the latest model at £1,000, which can only be purchased through the club shop in order to attend York away." Yeah fuck right off.
 
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