Seasoncard - 2021/22

Rammy Blue said:
Apologies for asking a question that’s no doubt been asked multiple times.

Once I’ve chosen to download my mobile season ticket and done that, does it then exclude me from ever doing print at home ticket in case I want to pass it on to a mate to use?
Click to expand...
Gundog’s Gundog said:
Does opting for print at home tie you exclusively to that method or can you run that alongside the mobile ticket version and only print off tickets when the need arises e.g in my situation to give my ticket to my non smart phone owning old man when I can’t go ?
Click to expand...
I believe it's one or the other for the season. You can't chop and change. That's another advantage of PAH - I can presumably give a ticket to someone who doesn't have the right phone.
 
Tried downloading it and nothing happening when I clicked on the link, several times. I’ve got an iPhone XR so shouldn’t be a problem. I’ve managed to navigate my way to print at home, I think…
 
What's worrying is that amidst all the frigging about I mentioned in an earlier post my season card could be downloaded to my sons phone at the same it was already downloaded on mine
Surely that shouldn't be possible ?
But it is............
 
Prestwich_Blue said:
I believe it's one or the other for the season. You can't chop and change. That's another advantage of PAH - I can presumably give a ticket to someone who doesn't have the right phone.
Click to expand...
Thanks. I’ve opted in to print at home so no looking back now. As you say it makes it easier to pass your ticket on in the old fashioned way.
 
Kompany Car said:
Eventually managed to sort it on my lads phone. They have some very persistent cookies it would appear on android. Logged out of the account, deleted all cookies in Chrome on his phone. Tried logging back in, using supporter number and password, still didn't work. So thought I would have one last go and clear the cache on the phone by booting into recovery mode.
Boom could log in and download the ticket to his Google pay. Wouldn't mind if it was an old phone but it's a 3 month old Google Pixel 5.
Strange that he hasn't had a similar problem with the other passes/loyalty cards he has on Google Pay so must be something odd with how Man City handle cookies or authentication.
Click to expand...
Me too. Previously wasnt letting me log on via my sons supporter number. Tried again and changed the password. This time it let me into his account using his supporter number and new password. He did the same on his phone and it let him in and downloaded. Do we have to go through this palaver every game?
 
BillCarlisle said:
What's worrying is that amidst all the frigging about I mentioned in an earlier post my season card could be downloaded to my sons phone at the same it was already downloaded on mine
Surely that shouldn't be possible ?
But it is............
Click to expand...
Yes it is. My son has downloaded his to his phone, but it’s still available to download onto mine.
 
artfuldodger said:
Me too. Previously wasnt letting me log on via my sons supporter number. Tried again and changed the password. This time it let me into his account using his supporter number and new password. He did the same on his phone and it let him in and downloaded. Do we have to go through this palaver every game?
Click to expand...
No, it updates itself after every match as far as I am aware.
 
Does anyone know how I can actually download my carers ticket??

I get how you can register kids accounts to download those but what about carer tickets? There is no set name or account for those as quite rightly its its my name but I give the ticket to whoever can go with me that given game but I cant get the ticket downloaded and I've tried everything suggested browsers the lot
 
Psychedelic Casual said:
Absolutely spot on!

I never miss a game, and I’m all for improvements on Green issues; so having the Apple Wallet ticket is ideal for me because I don’t share my ticket with anyone else and I want there to be less plastic usage in the world. I’m also happier that I haven’t got the tin I never make use of or the tat that used to come with it.

I found the procedure of getting the ticket onto my phone very easy and I’m ready to go for the new season, I’m very happy with the new system (although will get there early for Norwich, just in case!), and can’t wait!

But for those who share tickets with others (I know plenty of people, for a variety of reasons, who have a seasoncard but pass it on to mates when they can’t make it rather than exchange it with strangers or even away fans in the City Ticket Exchange system)… or those who don’t have smart phones that support this new system… this is a bit of a shit situation for them, so they should have had the option to have a hard copy seasoncard.
Click to expand...
I think though that sharing a digi ticket might actually be easier than a physical one but there is a tota lack of communication from the club they could have easily announced it months ago and this would have made it easier for people to understand how they can do thr “out of the norm” stuff The issues they are not addressing is for those who don’t have a smart phone or printer or don’t sit easily with tech It really is not the way to introduce something new
 
Apologies, I'm sure this has been answered but I can't seem to find it.

My son has had a season ticket for donkeys years but works away alot and my wife has always used his ticket when he can't go, in fact in recent seasons she attended more than he did. If he forwards the renewal email to her can she download the ticket to her phone and attend instead of him, then when he wants to go he simply takes her phone to the game?

Thanks
 
Downloaded but it's not showing in Google pay app its asking for a payment method I'm not putting my card details in it so does that mean I can't use the app?
 
Bluemorgan said:
Apologies, I'm sure this has been answered but I can't seem to find it.

My son has had a season ticket for donkeys years but works away alot and my wife has always used his ticket when he can't go, in fact in recent seasons she attended more than he did. If he forwards the renewal email to her can she download the ticket to her phone and attend instead of him, then when he wants to go he simply takes her phone to the game?

Thanks
Click to expand...
She could try logging into his account on her phone and downloading it that way. Or he can add her to his friends and family list and transfer to her when he can’t go.
 
Gordyola said:
I think though that sharing a digi ticket might actually be easier than a physical one but there is a tota lack of communication from the club they could have easily announced it months ago and this would have made it easier for people to understand how they can do thr “out of the norm” stuff The issues they are not addressing is for those who don’t have a smart phone or printer or don’t sit easily with tech It really is not the way to introduce something new
Click to expand...
I think the very least they could have done is have some helpline available this weekend. I got my email link at 8.00 last night. And am working all day Monday. I’m using this forum to try and get support, whereas it should be City giving advice.
 
Thanks, logging onto his account is probably the best option rather than faffing about with the F&F for alot of games.

I was just wondering if she clicked on the link on the email that has been forwarded she might be able to just download it to her phone.
 
UsFansKnowNowt said:
Nailed it. Absolute shitshow of monumental proportions and I think we have only just scratched the scab of the enormity of this disaster. We had around 42K Seasoncard holders and probably less than 5% visit forums. That means for everyone struggling on here there are AT LEAST twenty times as many others struggling in silence. What is the most astonishing however is that nobody appears to be checking on what is happening, and if there is someone, why are they not intervening?

It really shows signs of a rudderless ship or of an organisation that has become so big that nobody has the full picture. Supporter Services have never been good, but at least once upon a time you knew where you were in the queue and eventually somebody answered. Solutions were slow but eventually came, unlike now, where this absolutely needless change of entry format has created the mother of all fuck ups that will be unveiled at any turnstile you care to visit on August 21st.
Click to expand...
My advice is certainly for the Norwich game call in for a Maccy's breakfast and get in the queue for the ground....a sort of reverse sitting in dogshit alley waiting to get tickets from the past.
 
Bluemorgan said:
Thanks, logging onto his account is probably the best option rather than faffing about with the F&F for alot of games.

I was just wondering if she clicked on the link on the email that has been forwarded she might be able to just download it to her phone.
Click to expand...

Only potential problem with that is if they come out with Covid Vaccine Proof required. The name on the ticket wouldn't match with it. Otherwise I agree that logging into his account & downloading would be an easier route. Either way, a plastic card would have been much better for the great majority of Blues IMHO, but we are where we are.
 
Bluemorgan said:
Apologies, I'm sure this has been answered but I can't seem to find it.

My son has had a season ticket for donkeys years but works away alot and my wife has always used his ticket when he can't go, in fact in recent seasons she attended more than he did. If he forwards the renewal email to her can she download the ticket to her phone and attend instead of him, then when he wants to go he simply takes her phone to the game?

Thanks
Click to expand...
I think if you forward he'd not be able to go. I think you need to add her to his 'friends and family' section, so if she doesn't have an account yet set her one up so she has a supporter number, then you should be able to do it from there. I think you do it match by match, so I'm not sure you can do it yet but should be able to once the matches are showing?

The site says:

"Alongside the reduced risk of lost and stolen tickets, mobile ticketing provides the flexibility to transfer your ticket digitally to people linked in your Friends and Family. This means that you will be able to transfer your mobile ticket to your friend or family member for the matches you cannot attend.

You will be able to do this from your account on a match-by-match basis, removing the need to meet face to face to pass the ticket to them. Please ensure your Friends and Family list is up to date in your online account throughout the season. Ticket transfer is only available with mobile ticketing."
 
Bluemorgan said:
Thanks, logging onto his account is probably the best option rather than faffing about with the F&F for alot of games.

I was just wondering if she clicked on the link on the email that has been forwarded she might be able to just download it to her phone.
Click to expand...
Yes, the link just takes you to the account log in.
 
You must log in or register to reply here.
Unread Posts

Don't have an account? Register now and see fewer ads!

SIGN UP
Back
Top