Seasoncard - 2021/22

Tried creating an account for my dad only to be met with a white screen. WTF City!!! Need to pay for better website development.
 
Anybody been able to sort paper tickets out yet? Daughters phone doesn't support NFC so rather than mess about with multiple tickets on one phone was just going to print hers. Don't seem to see anyway of doing it at the moment on the website.
 
hoyage said:
Anybody been able to sort paper tickets out yet? Daughters phone doesn't support NFC so rather than mess about with multiple tickets on one phone was just going to print hers. Don't seem to see anyway of doing it at the moment on the website.
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You've got to select the option under 'Manage Your Seasoncard', then select Option 2, which is Print-at-Home. Then you need to select how many tickets are involved and which category (Adult, Child, etc). Only 1 for me so straightforward but if it's ore than one ticket you're applying for I guess it should ask you which supporter numbers you want.
 
Prestwich_Blue said:
You've got to select the option under 'Manage Your Seasoncard', then select Option 2, which is Print-at-Home. Then you need to select how many tickets are involved and which category (Adult, Child, etc). Only 1 for me so straightforward but if it's ore than one ticket you're applying for I guess it should ask you which supporter numbers you want.
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And if you select multiple your confirmation just states your own on it and no mention of the others, although it will show on your order history (but nothing on their accounts) and it won't them them order again so you assume it was successful.

No confidence in the club if they can't even get an order confirmation correct.
 
hoyage said:
Anybody been able to sort paper tickets out yet? Daughters phone doesn't support NFC so rather than mess about with multiple tickets on one phone was just going to print hers. Don't seem to see anyway of doing it at the moment on the website.
Click to expand...
If you go on the main page and press the 3 bars in the left hand corner. Press season cards, and manage season cards from the drop box. It should show print ticket option.
 
Corky said:
And if you select multiple your confirmation just states your own on it and no mention of the others, although it will show on your order history (but nothing on their accounts) and it won't them them order again so you assume it was successful.

No confidence in the club if they can't even get an order confirmation correct.
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Quite. Someone on Twitter was telling me, when I voiced my concerns, that Google Pay & the Apple equivalent had never failed. My retort was that my concerns weren't wit those apps but with City's implementation that relies on those apps. That's the risky element in all this and I have little faith in City getting it right, when they can't even get what should be simple & straightforward processes right.
 
well ive downloaded mine to my wallet but i have 2 grandkids who dont have phones or emails so will have to be downloaded to my phone but it wont let me do it.tried logging in on safari instead of the link but wont let me do it.im fucking sick of this shit.
 
Thanks that worked great. couldn't see any of that on the website be nice if they could make it more obvious.
Prestwich_Blue said:
You've got to select the option under 'Manage Your Seasoncard', then select Option 2, which is Print-at-Home. Then you need to select how many tickets are involved and which category (Adult, Child, etc). Only 1 for me so straightforward but if it's ore than one ticket you're applying for I guess it should ask you which supporter numbers you want.
Click to expand...
 
city saint said:
well ive downloaded mine to my wallet but i have 2 grandkids who dont have phones or emails so will have to be downloaded to my phone but it wont let me do it.tried logging in on safari instead of the link but wont let me do it.im fucking sick of this shit.
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And this is my main complaint. When you implement these things, you test every use case or scenario you can think of. And you get actual users to do it. We should have got sample user groups to test all this beforehand, watched them do it and understand, then resolve, any issues.

It seems to me that City have set it up, presumably with the help of the manufacture/vendor, who know what they're doing. Then they've crossed their fingers and hoped it all goes to plan, completely ignoring the evidence of the Everton game where quite a lot didn't go to plan.
 
Prestwich_Blue said:
And this is my main complaint. When you implement these things, you test every use case or scenario you can think of. And you get actual users to do it. We should have got sample user groups to test all this beforehand, watched them do it and understand, then resolve, any issues.

It seems to me that City have set it up, presumably with the help of the manufacture/vendor, who know what they're doing. Then they've crossed their fingers and hoped it all goes to plan, completely ignoring the evidence of the Everton game where quite a lot didn't go to plan.
Click to expand...
trouble is im not good with technology so have no idea where to go now.ive emailed supporter services so hope they can help if not what then.i spoke with someone on the phone who said they need there own email and phone but didnt have a clue when i said they were young kids whos tickets are registered to my email.they then said send an email.im really pissed off with it all and if it cant be resolved soon i will cancel.
 
On the new season cards that have been made available, does anyone know what this definitely means, can’t find it on this thread:

Please note: the exact seat you choose for the 2021/22 season may not be available in subsequent seasons.

I knew they are selling seats on match by match basis but didn’t think this included new SCs, my brother keen but not if it’s a one season only
 
and the other thing is the help sessions they have set up is in works time so how are we supposed to arrange it.have time off work? they havnt thought this through at all
 
beermusic said:
On the new season cards that have been made available, does anyone know what this definitely means, can’t find it on this thread:

Please note: the exact seat you choose for the 2021/22 season may not be available in subsequent seasons.

I knew they are selling seats on match by match basis but didn’t think this included new SCs, my brother keen but not if it’s a one season only
Click to expand...
I think these seats are ones that are differed from regular holders who will have the option of reclaiming their original seat at the end of the season.

Who knows if the seat in question will be taken up again or if the club have some plan to offer 'first year' holders a similar seat nearby.
 
beermusic said:
On the new season cards that have been made available, does anyone know what this definitely means, can’t find it on this thread:

Please note: the exact seat you choose for the 2021/22 season may not be available in subsequent seasons.

I knew they are selling seats on match by match basis but didn’t think this included new SCs, my brother keen but not if it’s a one season only
Click to expand...
Ben, these will seats of those who have deferred their season tickets for 21/22 & may well take it up again for 22/23.
Hence can’t guarantee continuity.
 
I haven't read all 400+ pages, but has anyone worked out how you transfer a ticket to someone on your friends and family list ? I can't find anything on the season card ticket pages, and there's no option in the "wallet" that I can see.

I can't make the first home game, so I want to pass it to my son so it can be used.
 
cleavers said:
I haven't read all 400+ pages, but has anyone worked out how you transfer a ticket to someone on your friends and family list ? I can't find anything on the season card ticket pages, and there's no option in the "wallet" that I can see.

I can't make the first home game, so I want to pass it to my son so it can be used.
Click to expand...
Available from the 16th apparently. Hopefully how to do it will be clearer by then.
 
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