The prem haven't mandated it. My mate works for a PL club and they are looking at mobile ticketing but not doing anything yet to wait to see other clubs' teething problems.The one get-out I'll give the club is that I suspect the PL mandated this and did it too late to allow some of that.
But even if that is the case then they should have done what Everton & Arsenal did, recognise the risk of a full-scale implementation and only roll it out to a subset of people, ideally carefully chosen to represent as many different scenarios as possible. And for the majority, you stick with the technology you know works until you're happy you've covered all the bases with the new one.
Well I know Burnley haven't introduced it but I'm told it will be mandatory for next season. So they've also taken a risk.The prem haven't mandated it. My mate works for a PL club and they are looking at mobile ticketing but not doing anything yet to wait to see other clubs' teething problems.
You work in IT like me, PB. If nothing else it should have been rolled out in tandem with the old system for a year.
Just dropped a message to my mate. Will let you know what he says.Well I know Burnley haven't introduced it but I'm told it will be mandatory for next season. So they've also taken a risk.
It sounds like there's more expertise amongst the fans than the club. Not surprised as they'll have outsourced everything.
I use the internet for everything. My experience with City to be honest has been completely faultless. But I just do the really routine stuff and don't transfer tickets. I have walked straight in although at turnstiles I pass I see some degree of queueing. It seems that the problems are in booking tickets. Once you have the ticket on your phone, it works.
Absolutely mad that it wasn't opt-out for a season, maybe with a couple of perks like a couple of free pints, moving to a paid option for a traditional card next season, with all-mobile being a target for 3 or 4 or 5 seasons time. I would have opted in and I've had no problems, but I'm young(ish), always have my head in my phone anyway, and have to use more complicated systems at work everyday.The prem haven't mandated it. My mate works for a PL club and they are looking at mobile ticketing but not doing anything yet to wait to see other clubs' teething problems.
You work in IT like me, PB. If nothing else it should have been rolled out in tandem with the old system for a year.
Mine didn't on Saturday for absolutely no reason. All the others have done. But yes, I largely agree that the system has worked OK for the simple transactions, ie seasont icekt holders just turning up for games. It's all the other little bits and bobs which haven't been tested properly and that includes casual fans buying occasionally. As I keep saying, it's an unmitigated disaster.It sounds like there's more expertise amongst the fans than the club. Not surprised as they'll have outsourced everything.
I use the internet for everything. My experience with City to be honest has been completely faultless. But I just do the really routine stuff and don't transfer tickets. I have walked straight in although at turnstiles I pass I see some degree of queueing. It seems that the problems are in booking tickets. Once you have the ticket on your phone, it works.
Mate, I have a degree in IT and have worked in the industry for 30 years. I've been buying tickets from City for a whole longer than that. I've sussed out the system but am sitting here now with no "Download Your Ticket" emails for each of my two boys, so as it stands they can't get in. And it's impossible to get trough to anyone which is as big a problem.I too have not had a single problem with the electronic ticketing issue.
I just check the details have updated the day before the match and rock up and in - no problem
Thats not to say some folk haven't had issues but i did a straw poll of a few rows where I sit asking if anyone had issues - nobody apparently. Makes me wonder are these isolated cases with specific reasons they are trying to iron out. The ticket office response to those with issues is the disappointing bit, they should have been prepared for the tsunami of problems up front and issues with transfers were not well thought out enough. Fans waiting more than 10 minutes on the phone is unacceptable - should have been more temp staff manning phones and dealing with issues.
Although there have been teething problems in some areas for sure, i'm not sure its a "disaster" and the employment of extra staff and marshalls etc have ensured its not totally "unmitigated".
The prem haven't mandated it. My mate works for a PL club and they are looking at mobile ticketing but not doing anything yet to wait to see other clubs' teething problems.
You work in IT like me, PB. If nothing else it should have been rolled out in tandem with the old system for a year.
When you press the 3 dots. Do you then toggle to update button on and off?I’m hoping someone can help here…
I have just bought a ticket to the Wycombe game and selected to have the ticket added to my mobile pass, I assume this means my mobile pass seasoncard in my Apple wallet ?
when I try to update the mobile pass , pressing on the three dots and dragging down, it says updated but the ticket is still showing the Burnley game
will I get this sorted by just turning up at the stadium at the ticket office ?
Is your Wycombe ticket behind your SC ticket as I have iPhone and my three tickets for tonight are just sticking out behind my SC.I’m hoping someone can help here…
I have just bought a ticket to the Wycombe game and selected to have the ticket added to my mobile pass, I assume this means my mobile pass seasoncard in my Apple wallet ?
when I try to update the mobile pass , pressing on the three dots and dragging down, it says updated but the ticket is still showing the Burnley game
will I get this sorted by just turning up at the stadium at the ticket office ?