My Dad and his mate aren't going because they've been allocated shit seats at the front and not together. They wanted to transfer the seats to my two lads. With the old system they'd have given me the cards at saturday's game in about 2 seconds and that would have been it.
First of all my dad had to ring me and get the boy's supporter numbers and email addresses. Then he was messing on the internet for ages and couldn't work out how to transfer the ticket. Then he started trying to do it and every time it got to the end of the process it just wouldn't complete. Then he rang the club, sat on hold for ages, thh guy who answered told him that you can't transfer cup tickets. When he rang me I told him I was sure they had dropped this rule so he checked his emails to find out that I was right. So he sat on hold again, and when he got through the guy who answered said that he couldn't do it because my boys were on someone else's (ie my) friends and family list and couldn't be on his.
It was at that point my normally mild-mannered dad exploded and told them what a shambles this was, he got put through to the supervisor who transfered the tickets himself. Now I've got two emails which hopefully I pass to my boys and we finish the job.
On Saturday, of the five of us who went, all with tickets, three didn't get immediate admission and had to get help.
Someone's head needs to roll for this. It's change for change's sake and has been appallingly implemented and is costing the club a fortune.