Wycombe Wanderers tickets

andyhinch said:
I’ve got a big hammer, smash the computers !!!!!
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Actually that’s a pretty good idea. Especially anyone testing on top of the range Mac desktop when your actual customer has an old mobile with a cracked screen, limited WiFi. and and has never even seen the wallet function. That’s the start point though.
 
jrb said:
Can we not assemble a BM IT TASKFORCE and go and sort the mess out for City? There seems to be plenty of IT experts who post on BM.
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I've offered to take a day or two off and go in & sit down with them to plan major changes like this. At worst, they should be doing focus groups or workshops with fans to understand our requirements.
 
johnnytapia said:
I requested tickets for all matches for me and my son to be sent to my phone; I got both our Leipzig tickets fine as well as tickets for the 3 home league games (only after an almighty amount of fucking about though). Was expecting Wycombe to show on my phone then received an email Friday for .........my print at home ticket! Just the one mind, for me, not my son’s. I didn’t ask for print at home so fuck knows why they’ve suddenly done that and only for me. I rang today but was number 83 in the queue; I’ve emailed and asked where is my son’s ticket. Not heard a carrot. And they’re still charging me for the old seat I had to move out of due to wheelchair access- a seat that no longer exists. Except in my bank balance!!! They couldn’t have made it any harder to attend. We had a system that worked perfectly well. It was a card. It beeped. You went in. You signed up for the cup scheme. You used the same card. It beeped, you went in. Now we have this shambles.
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Rang me late today and emailed me my son’s ticket. They couldn’t resolve my erroneous billing for 2 seats, that’s for another day. Fair play to the lad, Anthony, who rang me. Very helpful but clearly being bombarded with lots of unhappy punters.
 
jrb said:
Got an email of City Supporter Services.


Your Mobile Season Ticket has been activated for tomorrow's match against Wycombe Wanderers, kick off 7:45pm. To avoid delays in entering the Stadium, simply download your Mobile Season Ticket direct to your smartphone wallet by clicking the link below. This does not require you to be logged into your account.

The link doesn’t work. It doesn’t do anything. I’ve already got my season ticket in my Google wallet, still with nothing in it to tell me I’ve got a Wycombe ticket.

City can f*ck off! There will be another empty seat to add to the 10,000’s of other empty seats tomorrow night. City can keep my £10. Go and spend it on a company that knows how to set up a digital ticket system properly.
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If you go down and show the email you’ll get in.
 
I’m still sitting at home being bombarded with emails telling me to click this link to download my lads tickets with no link provided, and also being told the other option is to click on the “your tickets are ready to download” email which never came through. So I’m going to have to go down and go through hassle to try to get in.
 
jrb said:
It's f*cking worked! City! City! City! LoL!

Android.

Dave.

Go to your email with the link from City. Highlight it. Open, Copy, share, select all, and 3 dots will show up. Press open and the Wycombe ticket will show up in your wallet under details. Click season ticket. Click details. Wycombe ticket info is in there. Your phone should work at the turnstile. Good luck.
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Sorry to come back to this jrb but I’m at home trying to sort this on my lad’s phones. There is no link at all where it says “click on this link”.
 
Prestwich_Blue said:
I've offered to take a day or two off and go in & sit down with them to plan major changes like this. At worst, they should be doing focus groups or workshops with fans to understand our requirements.
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An open invite to any City fan who wants to talk to the IT staff at the Etihad during an away weekend would be a good idea, so the IT staff can explain in person what a person should be doing on their mobile to access tickets.

Note: Talking to IT staff, not complaining or shouting at them. See it as an IT version of Antiques Roadshow in a relaxed and informal atmosphere.

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nijinsky said:
Haha yes. Though I come from the User Research side so I’m used to higher ups pressing on with their own validation on their own virtual machines. Even when it becomes blatantly obvious you’re going to launch with minimum MVP.

“ Yep. All fine. Press purchase here, Look ticket appears on my Mac. Good to go”
Seen it too many times. No one wants to pay/wait for research and high ups always think they know their market better. Only they’re new to mobile apps so they know NOTHING about even their most loyal customers digital behaviour (us).
The worrying thing for me is when the impending shit show dawns on them some companies respond Well it’s only x% of our market. I sincerely hope that wasn’t the case here.
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“Works on my machine..”
 
Alan Harper's Tash said:
I’d also try to get a refund afterwards for your time and stress caused.
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I actually never paid in the first place for these two, although I did for my own. They were transferred by my dad and his mate to my sons, which I suspect is what’s causing the problem: it’s a scenario that the software company didn’t test.
 
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