For every one of you and Bluehammer theres 10 others taking the piss, especially Civil Servants, local government workers and GP’s all of who take an age to even answer the phone. My Doc is still WFH, appointments are over the phone only, limited to mornings.
It took my mate nearly a year to process his Dad’s probate and trying to get info from the HMRC is turgid at best. They’re all WFH and it’s not effective.
I have done WFH in the past, it’s easier because you just don’t have interruptions, however, you also don’t help out with tasks that are not really your job but do so to assist for missing or over stretched colleagues. It may just be answering the phone but that can be important if there’s a potential or existing client on the other end. The ideas pool is also not there when everyone is working remotely. For lone workers it’s ideal but I can understand why businesses want their staff back, even on a part time basis.