They should apologise for having a shit help system, shit and long phone queuing system and not having enough staff at the ticket office to deal with people in person. They should also apologise for all the other fuck ups of the last 3 weeks.
Belt and braces approach
Delete card payment details, then re imput them , ticking the champs league box.
No. You have to take responsibility for what you are selling. If a bar tender told me my pint was half full cos Oliver Reed had taken a sup. I wouldn't blame Oliver Reed, I would blame the bar tender.
3 dots top right, click on and update?
Thanks mate, tried but have no indication it's updated, just takes me back to the cup scheme page. And obviously they're the same card details.
Yes me. Happens to me regularly for cup games on an android phone (the 3 dots or the on and off only seems to work on iphones). Mostly it updates the day before or the day of the match. A couple of times it hasn't updated at all but worked anyway, even though it showed a later league game.
If you go into your ticketing account and then click on Tickets it should be showing both the RM and Chelsea tickets. I was then able to transfer the RM ticket into my mobile wallet
On the CL scheme, payment has been taken and confirmed on my MCFC account but still showing Chelsea. The three dots only give me the option to 'remove' and turning my phone off and back on (as also advised by the club today) also doesn't work.
Is there not a Pass Details option when you press the 3 dots. If there is, turning off automatic updates and turning them on again usually works. Worked for me anyway just now.
There isn't, mate. On clicking on the three dots, the only option is to remove. There is a separate 'details' tab at the bottom but on opening that, it doesn't give any more information or allow any further selections. But thanks for your reply.
Unless the payment system supplier decommissioned in the last week, they must have known this would happen and could have warned everyone in advance.
