Aren’t they supposed to do that replacement in a certain time frame now I left them because they were fucking useless went with octopus within two weeks they’d fixed it
We nearly left EDF last year. Our (smet1) Smart meter only worked for about a month (years ago).
I wanted to know more about what used energy the most so i was constantly at them to fix it. They lied time after time with different reasons it didn't work. An actual EDF meter tech on a different job told me what was really going on.
Apparently EDF changed software about the time of our failure. Around 40,000 customers got cut off from the system, and the only fix was to "manually" add them back. So the meter was doing it's job to the data centre, but not talking to EDF properly. EDF deemed this too expensive.
Well after years of trying, i gave notice of leaving, rather than just let the new supplier inform them etc. I wasn't too bothered as Octopus seemed a better option. Within 24 hours, my smart meter suddenly started working. Then i got an email saying we were entitled to a brand new gas and electric meter and they were coming in two weeks to install them!
Octopus then got back and said our current (smet1) smart meter wouldn't work on their network, and they couldn't guarantee they would install a new one. We wanted Octopus for there EV tariff which needed a working smart meter.
As it happens, EDF do offer an EV tariff that for us is actually cheaper than Octopus. EDF are 8.9p kwh versus Octopus 7.9p kwh. EDF peak is 24.9 kwh and Octopus 28.9. Since we use more peak electric, EDF is cheaper.
EDF also do this "Sunday Saver" thing. If you can reduce your peak use and shift it to off peak, you get free electric all day (8-4) on Sunday. We don't do anything different, yet this Sunday is free again. That's the car charged to 100%, the dishwasher, washing machine and dryer, and the Sunday roast all going on then!