Why should the loyal fans have to make up the numbers for games with less demand, but as soon as a big game comes around they're immediately turfed out for people with big wallets.
I agree that some agencies do work on their own, however I've seen too much to believe that the club doesn't work directly with these agencies.
I've said it before, but at Arsenal away this year there were 20 people on holiday from China, whose tickets were part of the holiday package. These 20 tickets were all together in a block.
You can't tell me that 20 tickets together in the away end has nothing to do with the club