The ticket compliance officer will be more concerned with people getting in on concessions without paying for upgrades than the agency selling, and also will prioritise making it impossible for blues to transfer to each other, so they have to return them to the club for premium reselling. Matchday purchased tickets are non-transferable per the T&Cs. You must return them, for the big games anyway.
The club must be involved with the agencies, they simply have to be, they have thousands of tickets.
The agencies help shift tickets for the lower category games so I assume get looked after for the bigger games as well. They never really drop the prices hugely, and are happy to leave empty seats rather than than drop them too low close to kick off, or everyone would wait. I was looking constantly on Live football and ticombo, the very cheapest started at £360, being £300 plus fees, and dropped to about £180 plus fees, so £240 by kick off.
The club started the off-site buffet at £340, and it sold out, so they launched another batch at £500, same thing, just priced to meet demand.
If someone wants to pay £500 to watch a football match, the club would be nuts not to harvest that market. As a matchday purchaser that means I'm fcked for future ticket availability, no matter how many years I've been going, or points I have, a very small number of tickets will go to matchday purchasers for big UCL games, and United, Liverpool and Arsenal.
What really bugs me is the scramble for tickets, then being surrounded by passionless observers, empties and Scousers in the East Stand 3 for Liverpool at home. Kick off time didn't help, but it was terrible.
It's going to get worse before it gets better