Ultimately, you can have as many focus group meetings as you want, but it won't significantly change the atmosphere during saturday games against lower rank premier league sides, cup games against lower league teams, and europa games etc.
This is a cultural change over the last twenty years. It's no way specific to City. Chelsea, Arsenal, Utd, Liverpool, Spurs, are not always generating atmosphere in those typical PL games against lower rank sides, particularly during the first half. Lunch time kick offs have never been popular and don't work either. It's completely illogical to compare us directly with other teams in Europe. Again, you need to put those clubs into the historical and cultural context out of which 'things like the Poznan' emerge. The cultural and social fabric of football fans have ultimately changed. There will always be that small group of fans, who want to stand, sing, get pissed, and I'd love this to be faciliated in a way which works (cheaper beer prices, safe standing campaign introduced when most fans stand during specific periods at specific ends anyway which is unsafer) kick off times going back to 3pm and ticket price reductions. But these things aren't going to happen, and ultimately, some 'city experience' department working for the club, is merely some silly middle class bureaucratic idea, which lies at the heart of the problem anyway.