I appreciate hindsight is a wonderful thing. But commonsense is always there.
Look at the size and the space inside the Fruit Market. There was more of it out of my picture.
City had already viewed the venue, knew it's sjze, and it's capacity.
Knowing this, some bright spark in charge of setting this up decided on 1 queue, 1 table, a handful of staff, and the tickets in some kind of order, or not.
When in reality, they should have used the whole hall, had the tables split in Alphabetical order, 4 letters per table, for the first letter of your last name, and one table per queue at the bottom of the hall, so up to X amount of queues could be processed at once. That way they could have fitted 4 or 5 times as many people into the hall, with tbe queues moving faster.
Now I don't wotk in a ticket office, but even a dullard like me could have organised a much better system than tbe person or persons currently incharge of the ticket office, and who organized this.