Two Gun Bob
Well-Known Member
- Joined
- 2 Apr 2010
- Messages
- 12,459
I am having a mare with mine at the moment not showing the half hourly usage for agile. If I cannot see my usage at key moments how do I know its charging me correctly for the plunge and low cost segmants.
However having said that, and with Octopus being Octopus they were on it in a crack and refunded me a week of energy as they could not identify all my lost half hour data.
They did manage to obtain some lost data but not all. The agent Connor is working on the issue and keeps us in close contact, and has said if they cannot get the meter to read the half hourly data they will swop out the smet2. If that does not work they will put me back on Tracker. I hope they can get me back up and running on the Agile, as being retired oddities we can shift our energy at will.
If anyone on here is on Agile let me know if you can all see your half hourly data usage under the My Energy section. Our gas is reading just fine but the electric is only showing blocks of day time usage which for this particular plan is as much use as a chocolate teapot.
However having said that, and with Octopus being Octopus they were on it in a crack and refunded me a week of energy as they could not identify all my lost half hour data.
They did manage to obtain some lost data but not all. The agent Connor is working on the issue and keeps us in close contact, and has said if they cannot get the meter to read the half hourly data they will swop out the smet2. If that does not work they will put me back on Tracker. I hope they can get me back up and running on the Agile, as being retired oddities we can shift our energy at will.
If anyone on here is on Agile let me know if you can all see your half hourly data usage under the My Energy section. Our gas is reading just fine but the electric is only showing blocks of day time usage which for this particular plan is as much use as a chocolate teapot.
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