My brother lost his job a couple of months ago and went on universal credit, not been in the best of places mentally. Universal Credit didn't pay him this Friday in error, he sent them a big message explaining this and their reply was to insinuate he is lying, ask for a copy of his bank statements (which won't be looked at til his next appointment in 2 weeks) and give him a number for a food bank
Its a good job he has family he can turn to, I feel sorry for people who don't who deal with this shower of arseholes.