Day 1; ring GP surgery at 8am for appointment. Get through, finally, at 825am and book an appointment..."any time today."
12 noon...speak to GP. I explain I've had pins and needles in my hand for 8 weeks, but that it all started with neck and shoulder problems back in May. Told her I wasn't allowed an x-ray at that time because it wasn't deemed as "urgent" which is fair enough.
Referred to A and E for an ECG (this isn't heart related, surely?) And also told I need an x-ray (finally!!! Rejoice!!!!).
Turn up at A and E an hour later. ECG done (nothing wrong) after 2 hours and then told I have to go back to my surgery to book the x-ray.
Day 2; have x-rays at GP surgery. Told to wait between 7-10 days before I ring GP for results. Fair enough.
Day 3; ring surgery and ask if I can prebook the appointment to discuss x-ray results. "No" is the answer. Need to ring at 8am again in a few days.
Day 7; ring at 8am. Got through at 835am whilst on way to work "Can I book appointment for today?"
" No. It's a test result so we can prebook it." "Can I still have an appointment today then?"
"No. Thats the clinic diary between 8am and 9am each day"
"Tomorrow then?"
"No. All those appointments are booked. Next one is next week."
I understand the difficulties the NHS are facing but there are some things I don't understand here.
1. Why didn't they x-ray me at the hospital instead of sending me back to the surgery? If I had picked up anything Coivid related whilst at A and E then surely it's a massive risk to then go and potentially spread it at the surgery?
2.And why the hell don't the receptionists know when you can prebook an appointment and when you can't??